Customer relationships are at the core of retail banking, and each interaction is an opportunity to positively shape customer experiences. The easier and more personalized the engagement, the more likely it is the customer will come back. Yet, disparate technologies and siloed content challenge banks to connect customer journeys across all critical touchpoints, leading to disjointed experiences and customer churn.
Experience Platform for Retail Banking transforms customer communications, drives omnichannel engagement and delivers insights to improve services and retention.
Impact business and achieve better results.
Gain a single customer view to provide convenient, simple and engaging interactions.
Increase brand loyalty and customer trust with personalized content and communications based on customer preferences and priorities.
Uncover opportunities to increase and improve future engagement across touchpoints and tap into insights to upsell and cross-sell.
Introduce automation and data-driven processes to optimize operations and reduce risk.
Gain visibility into operations to quickly adapt to changing customer and market demands.
Customers receive inconsistent communications across departments, leading to frustrating experiences. Standardization maintains the brand reputation and provides the best experience. Automate communications with templates that ensure consistency.
The smoother it is to open and use a new account or service, the better the customer experience. Traditional paper-based processes cause delays and frustration. Empower customers with self-service options to easily manage their banking.
See how customers are succeeding with Experience Platform for Retail Banking.See more success stories
OpenText offers products to help banks engage customers on a deeper, hyper-personalized level.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.