Experience Platform for Retail Banking
Improve customer experiences for greater retention, revenue and operational efficiency
Overview
Experience Platform for Retail Banking transforms customer communications, drives omnichannel engagement and delivers insights to improve services and retention.
Key benefits
Impact business and achieve better results.
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Deliver outstanding digital experiences
Gain a single customer view to provide convenient, simple and engaging interactions.
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Exceed customer expectations
Increase brand loyalty and customer trust with personalized content and communications based on customer preferences and priorities.
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Maximize customer lifetime value
Uncover opportunities to increase and improve future engagement across touchpoints and tap into insights to upsell and cross-sell.
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Improve operational efficiency and agility
Introduce automation and data-driven processes to optimize operations and reduce risk.
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Adapt to evolving needs
Gain visibility into operations to quickly adapt to changing customer and market demands.
Business impacts
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Anywhere, anytime engagement
Today’s customers demand mobile banking experiences to handle interactions online and digitally. Providing multi-channel options often involves IT and complex processes that slow things down. Easily create and optimize omnichannel experiences.
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Customer communications
Customers receive inconsistent communications across departments, leading to frustrating experiences. Standardization maintains the brand reputation and provides the best experience. Automate communications with templates that ensure consistency.
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Customer service
Data silos and disconnected systems make it difficult to see customer history, preferences and behavior. To provide efficient service and spot upsell opportunities, employees need full customer visibility. Integrate data for a complete customer view.
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Account services
The smoother it is to open and use a new account or service, the better the customer experience. Traditional paper-based processes cause delays and frustration. Empower customers with self-service options to easily manage their banking.
Leaders trust OpenText
See how customers are succeeding with Experience Platform for Retail Banking.
See more success stories
Explore the components of the solution
Products
OpenText offers products to help banks engage customers on a deeper, hyper-personalized level.
- OpenText™ Exstream™Transform customer communications into exceptional experiences
- OpenText™ TeamSite™Create relevant, personalized experiences across customer channels
- OpenText™ Media ManagementQuickly and securely access rich media assets from a central location
- OpenText™ QfinitiTransform contact center back-offices and agent performance
Professional Services
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate the Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time to value with rapid implementationPackaged Services
