One example was the bank’s decision to implement OpenText™ InfoArchive, an enterprise archiving platform, to centralize all computer-generated reports and statements in a compliant data repository. This approach ensures content is available in one place to strengthen security control, improve operational efficiency and provide CNCBI employees with easy search and retrieval, enhancing the customer experience. InfoArchive’s built-in compliance functionality and auditable chain-of-custody are critical requirements for CNCBI.
“We have numerous compliance requirements, such as retention, data encryption and timestamping across multiple application systems. Having OpenText InfoArchive helps us to tackle all these issues in one single platform,” said Michael Leung, chief information and operations officer, China CITIC Bank International.
The bank worked closely with OpenText™ Professional Services and OpenText partner, Automated Systems (H.K.) Limited (ASL), a trustworthy and professional global IT solutions and services partner, to define the project and implement the InfoArchive platform. CNCBI business units need to access the reports and statements as and when needed, with different levels of access by personnel at various branches. The OpenText team configured customized user interfaces for CNCBI’s different departments for the best user experience.
“We have several data sources ingested into our InfoArchive system at this time, for example, securities system, mobile banking, payment system, loan system and branch critical reports,” said Jacky Tsui, AVP & Team Head, IT Infrastructure, China CITIC Bank International. “In our current capacity, 2,000 files are ingested into the system every day and we have already stored over 400,000 files in InfoArchive.”
Branch and operation team employees can search and retrieve the archived reports via the InfoArchive User Interface (UI) or using OpenText™ Brava!™, for secure viewing and collaboration. It enables employees to view the content they need and collaborate with coworkers, all within the business rules for compliance and security.
InfoArchive is an ideal solution for managing or referencing information, as it allows CNCBI to preserve records in an immutable format while still providing immediate viewing access to various departments, including customer service staff.
The InfoArchive system design also saves storage space and creates more speed and performance efficiency by removing static data from production systems onto a secure, accessible, single source archive.
“OpenText Professional Services provided our team with extended support, including performance tuning and incident analysis either on-site or via remote assistance.” said Tsui. “We have been pleased to work with OpenText and ASL on this project.”