While SuccessFactors encouraged HR engagement, it did not meet the organization’s need for HR document management. Because each office maintained and stored documentation locally in various electronic and physical ways, the organization could not move to a full shared service model for transactional support. When employees transferred to a new office, for example, individual offices moved files and altered permission sets. The organization needed a solution to fuse engagement and document management and provide a global structure that could automate and accommodate regional needs.
Working with OpenText Professional Services, the international nonprofit implemented OpenText™ Extended ECM for SAP® SuccessFactors® , which fulfilled all expectations, including cost and timing. The organization now meets the information management needs of more than 100 countries while leveraging its Human Experience Management (HXM) solution. Together, OpenText and SAP are integral components of its new HR operating model to improve services and empower its team members with effective tools. The model also eliminates the financial costs of a fragmented system.
Through tight integration with SuccessFactors, OpenText for HR document management within the OpenText™ Cloud is a sophisticated, cost-efficient answer to document management issues. Extended ECM for SAP SuccessFactors manages close to 12,000 employee records, of which only up to 15 percent originate in the UK. Most records come from other countries, covering every continent. The organization also works to onboard new talent across global locations, totaling about 3,000 offers every year.