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OpenText Observability and Service Management innovations

Say goodbye to inefficiencies and hello to a single source of operational truth.


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Enhance service experiences, speed up delivery, and reduce costs and complexity

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See what you’re missing

Explore the Operations and Service Management Cloud Titanium X innovations from CE 23.1 to 25.4.

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Elevate user experiences with generative AI and self-service options. Get started with OpenText™ Service Management (SMAX).

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One cloud. Full control.

Unify monitoring, automation, and compliance in one SaaS platform. See more, fix faster and scale as you grow.

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What’s new for OpenText Observability and Service Management Cloud?

Smarter, compliant IT operations with AI-powered visibility. Strengthen operational intelligence by automating IT infrastructure visibility (topology, configuration, event filtering) and embed GenAI for remediation and self-service. Enhanced dashboards, reporting, and secure-by-default features ensure every incident and event is governed, compliant, and auditable—giving organizations a single source of truth and confidence in IT operations.

  • Integrate tools, create a single source of truth

    Unify IT monitoring, service management, and event data into one trusted view of IT operations. With cross-environment, cross-vendor integrations, you can synchronize topologies, normalize events, and centralize configurations.

  • AI in the workflow

    Bring GenAI directly into IT operations management workflow to search knowledge, triage events, and guide remediation. AI correlation cuts through alert noise, while predictive insights flag risks before they escalate—shifting IT from reactive firefighting to proactive resilience.

  • Secure, governed, trusted IT operations

    Strengthen compliance and governance with configuration management, role-based access, and audit-ready reporting. Security features like TLS 1.3 by default and transparent event pipelines ensure every incident, service, and workflow is secure, traceable, and trusted.

Cut costs and complexity with the latest innovations

  • 49%
    reduction in service outages
    Stop playing hide-and-seek with issues in your multi-cloud environments. Fewer outages and proactive blind spot elimination? Yes, please.
    Centralized observability
  • 31%
    decrease of issue resolution time
    Why waste hours on repetitive tasks? Instead, focus on what truly matters—no more error-prone busywork.
    AI-powered automation
  • Hours
    to seconds
    Say goodbye to delays and guesswork. Rock a shorter mean time to resolution (MTTR) with AI-powered tools that simplify troubleshooting.
    Faster problem resolution
  • 30%
    fewer tools
    Too many tools and too little time? Titanium X cuts the chaos with fewer IT tools and streamlined processes, saving you time and headaches.
    No more tool chaos
  • Hours
    instead of weeks for fixes
    Slow remediation = exposed systems. AI detection and automated patching and fixes = peace of mind.
    Automated remediation
  • Wow
    factor for self-service is here
    Empower users to resolve routine support and service requests in minutes—no human support needed.
    GenAI smart virtual agent

See what you’re missing with OpenText Observability and Service Management Cloud

Schedule a demo to experience the power of upgrading firsthand. Future-proof your CloudOps strategy and take advantage of all the new innovations.

Simplify work for everyone

Discover how OpenText™ Service Management (SMAX) leverages OpenText™ Service Management Aviator, our private GenAI virtual agent, to enhance productivity across departments. See how our virtual subject matter expert, available 24/7, speeds up service and issue resolution. Read the blog

Revolutionize help desk management

Give employees a one-stop shop for getting the help or services they need. See how OpenText™ Service Management simplifies operations and elevates employee experience with a single help desk for all departments. Read the blog

Gain clear visibility into IT configurations

Easily navigate multicloud and on-premises environments with powerful discovery. OpenText™ Universal Discovery and CMDB identifies, maps, and manages IT configurations, enhancing visibility, reducing service disruptions, and enabling proactive impact analysis. Read the blog

Speed up troubleshooting with synthetic testing

See how OpenText™ Core Cloud Network Observability delivers real-time visibility and proactive monitoring for cloud and hybrid network connections. Explore how this enables a system administrator to swiftly troubleshoot and resolve a payment issue. Read the blog

Let’s plan your upgrade for OpenText AI Operations Management

Upgrade. Migrate. Modernize. Whichever is right for you, let’s get started. Don’t miss out on OpenText Service Management Aviator for AIOps staff support. It enables IT staff, including junior admins, to rapidly identify and fix issues.

Explore your OpenText AI Operations (Operations Bridge) upgrade and modernization kit:

Upgrade tools

OpenText Ops Bridge/ODL to SaaS Migration Process: Move off-cloud OPTIC Data Lake to ODL/SaaS (starting with OpsB capabilities)

OBM to SaaS Migration Tool Kit: Moving content from on-premises OBM to OpsB/SaaS (initially for Postgres DB only)

OBM classic to OBM containerized migration procedure: Documented procedure how to move from an OBM classic installation to a containerized deployment (with PostgreSQL or Oracle DB)

Deployment options

OpenText offers deployment choice and flexibility for IT Operations.

  • Extend your team

    Off-cloud, on-premises software, managed by your organization or OpenText

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