OpenText Observability and Service Management innovations
Say goodbye to inefficiencies and hello to a single source of operational truth.
Enhance service experiences, speed up delivery, and reduce costs and complexity
,See what you’re missing
Explore the Operations and Service Management Cloud Titanium X innovations from CE 23.1 to 25.4.
See the innovationsSeeing is believing. Start your free trial!
Elevate user experiences with generative AI and self-service options. Get started with OpenText™ Service Management (SMAX).
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Unify monitoring, automation, and compliance in one SaaS platform. See more, fix faster and scale as you grow.
See our newest platformWhat’s new for OpenText Observability and Service Management Cloud?
Smarter, compliant IT operations with AI-powered visibility. Strengthen operational intelligence by automating IT infrastructure visibility (topology, configuration, event filtering) and embed GenAI for remediation and self-service. Enhanced dashboards, reporting, and secure-by-default features ensure every incident and event is governed, compliant, and auditable—giving organizations a single source of truth and confidence in IT operations.
Integrate tools, create a single source of truth
Unify IT monitoring, service management, and event data into one trusted view of IT operations. With cross-environment, cross-vendor integrations, you can synchronize topologies, normalize events, and centralize configurations.
AI in the workflow
Bring GenAI directly into IT operations management workflow to search knowledge, triage events, and guide remediation. AI correlation cuts through alert noise, while predictive insights flag risks before they escalate—shifting IT from reactive firefighting to proactive resilience.
Secure, governed, trusted IT operations
Strengthen compliance and governance with configuration management, role-based access, and audit-ready reporting. Security features like TLS 1.3 by default and transparent event pipelines ensure every incident, service, and workflow is secure, traceable, and trusted.
Cut costs and complexity with the latest innovations
- 49%
reduction in service outages
Stop playing hide-and-seek with issues in your multi-cloud environments. Fewer outages and proactive blind spot elimination? Yes, please.
Centralized observability - 31%
decrease of issue resolution time
Why waste hours on repetitive tasks? Instead, focus on what truly matters—no more error-prone busywork.
AI-powered automation - Hours
to seconds
Say goodbye to delays and guesswork. Rock a shorter mean time to resolution (MTTR) with AI-powered tools that simplify troubleshooting.
Faster problem resolution - 30%
fewer tools
Too many tools and too little time? Titanium X cuts the chaos with fewer IT tools and streamlined processes, saving you time and headaches.
No more tool chaos - Hours
instead of weeks for fixes
Slow remediation = exposed systems. AI detection and automated patching and fixes = peace of mind.
Automated remediation - Wow
factor for self-service is here
Empower users to resolve routine support and service requests in minutes—no human support needed.
GenAI smart virtual agent
With clever use of the OpenText AI capabilities we can cut through any manual intervention and create ready-made solutions that will lead to a fully closed-loop incident process and ultimately of course auto-remediation, which is the holy grail in IT and service management
Read the customer story
As we move forward, artificial intelligence is becoming the cornerstone of progress. Our focus is clear: empower and transform our business to be able to adapt quickly to the evolving needs of the digital age.
Read the customer story
See what you’re missing with OpenText Observability and Service Management Cloud
Schedule a demo to experience the power of upgrading firsthand. Future-proof your CloudOps strategy and take advantage of all the new innovations.
Let’s plan your upgrade for OpenText AI Operations Management
Upgrade. Migrate. Modernize. Whichever is right for you, let’s get started. Don’t miss out on OpenText Service Management Aviator for AIOps staff support. It enables IT staff, including junior admins, to rapidly identify and fix issues.
Explore your OpenText AI Operations (Operations Bridge) upgrade and modernization kit:
See what's new
Modernize tools
Maximize value
Upgrade tools
OpenText Ops Bridge/ODL to SaaS Migration Process: Move off-cloud OPTIC Data Lake to ODL/SaaS (starting with OpsB capabilities)OBM to SaaS Migration Tool Kit: Moving content from on-premises OBM to OpsB/SaaS (initially for Postgres DB only)
OBM classic to OBM containerized migration procedure: Documented procedure how to move from an OBM classic installation to a containerized deployment (with PostgreSQL or Oracle DB)
Deployment options
OpenText offers deployment choice and flexibility for IT Operations.-
Accelerate cloud strategies with OpenText cloud experts
OpenText Private Cloud Managed Services
-
Extend your team
Off-cloud, on-premises software, managed by your organization or OpenText
Get started
Don’t get left behind. We make modernizing easy. Contact us to help plan your upgrade.
Dig deeper
Unified service management solutions for employees customers
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CloudOps Reimagined: Improve Speed and Reliability
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Driving Innovation in IT Operations Management
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What Every CIO Needs to Know About DORA: An IT Operations Perspective
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OpenText expands delivery for private generative AI
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Redefine level 1 support - HR to IT, R&D, finance, facilities, marketing, and sales
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Revolutionizing corporate help-desk management
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OpenText helps U.S. federal agencies deliver ITSM more securely with less complexity
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FedRAMP® Authorized: OpenText Solutions Help Government Agencies Achieve Objectives
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DevSecOps: It's Time to Level Up (with a Little Help from AI)
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