Launch enterprise ITSM quickly in the cloud, without developer costs
Meet our AI-powered IT service management platform
AI-powered self-service options
Empower employees to open requests, get answers, and resolve issues through a service portal or mobile app. Guide them with automated workflows, knowledge articles, and a generative AI virtual agent.
Codeless configurations
Spin up services without relying on developers. A low-code design studio makes building service management applications extra easy, which means your customizations survive upgrades. Get started with out-of-the-box, ITIL-certified best-practice templates.
Fast UI and mobile app deployment
Deploy quickly with out-of-the-box intuitive user interfaces, either in a web portal or mobile app—no coding required. Give nontechnical staff the ability to make updates that align with organizational and process changes.
Why choose OpenText Core Service Management?
Elevate user experiences
Free users to resolve issues on their own and deliver the self-service WOW factor with generative AI.
Find the plan that works for you
OpenText Core Service Management Express (SaaS)
ITSM
OpenText Core Service Management Premium (SaaS)
ITSM and ITAM
“We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management.”
“We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows—that’s why we chose [the OpenText ITSM solution].”
“SaaS implementation... means we no longer have to worry about maintaining on-premises infrastructure or version upgrades.”
Everything you need in one place
Demos
See OpenText service management in action.
