Advanced Customer Support
Turn support into your strategic advantage
Why Advanced Customer Support
Accelerate value
-
Ensure business continuity
Adopt OpenText solutions with confidence by relying on experts who provide preventative guidance and keep your upgrades and patching on track to keep your business running.
-
Resolve issues faster
Receive rapid response to business-critical incidents and leverage escalation management and advocacy to elevate attention and fast-track response.
-
Maximize ROI
Attain your business goals with coaching and expert advice on how to maximize software adoption and value from your investment.
Critical care
Standard support provides a solid foundation, but high-stakes environments often require deeper insight and faster, more responsive engagement to keep operations on track. Whether you need quick response for critical issues or personalized, proactive support services from dedicated experts, these options give you the extra care you need to keep your software running smoothly.
Priority Support
Get rapid response and expert assistance for critical and high-severity issues, plus eight hours of scheduled standby outside of business hours.
Learn more about Priority SupportPremium Support
Receive personalized support from a dedicated, senior expert for faster resolution, optimized environments, and greater ROI.
Learn more about Premium Support
Outcome acceleration
Organizations running software on premises face increasing pressure to maintain system uptime, manage complex upgrades, and meet evolving regulatory and performance demands. At the same time, pressure to contribute to business value and efficiency is ever present. Let us guide you to a better software experience and business outcomes with Customer Success and proactive optimization services.
Customer Success
Unlock the full potential of your OpenText software investment with guided success planning and outcome tracking.
Learn more about Customer Success Enhanced
Learn more about Customer Success SignatureUltimateCare
Utilize packaged support services designed to enhance continuity, ensure stability, and drive the success of your solution.
Learn more about UltimateCare
Flexible engagements
Don’t get caught short-handed when project deadlines are looming or last-minute requirements arise. Get the assistance you need, when you need it, with OpenText Flexible Credits.
Flexible Credits
Tap into short-term, prepaid support, project and training services—ready whenever you are—to help you move your business-critical projects forward with speed. Address demands in real time to meet deadlines, deliver results, and address risks with help from experts standing by ready to assist.
Learn more about Flexible Credits
Customer stories
Government IT agency
To ensure always available service, this state IT agency trusts Premium Support to help as they deliver critical information, services, and support to residents when they need it most.
Learn moreT-Systems: EMEA IT service provider
When it came time to migrate their entire IT tool set, this customer counted on their partnership with Premium Support.
Learn moreGlobal cloud-based life sciences solutions leader
A tight deadline for a business-critical upgrade made comprehensive support through Flexible Credits the obvious choice.
Learn moreResources
Priority Support
Read the fact sheetPremium Support fact sheet
Read the fact sheetCustomer Success Enhanced
Learn moreCustomer Success Signature
Learn moreUltimateCare
Read the fact sheetFlexible Credits fact sheet
Read the fact sheetFlexible Credits catalog
Learn morePriority Support
Read the fact sheetPremium Support fact sheet
Read the fact sheetCustomer Success Enhanced
Learn moreCustomer Success Signature
Learn moreUltimateCare
Read the fact sheetFlexible Credits fact sheet
Read the fact sheetFlexible Credits catalog
Learn more-
Advanced Customer Support (ACS) from OpenText provides direct access to product experts for proactive, personalized guidance. It helps organizations optimize software performance, reduce downtime, and maximize ROI. Learn more about OpenText Support Services.
-
With ACS, OpenText experts provide preventative guidance, keep upgrades on track, and rapidly resolve business-critical incidents. This ensures smoother operations and reduces unplanned downtime. Explore Priority Support for high-severity issue coverage.
-
Priority Support delivers rapid response for critical incidents and standby coverage outside business hours.
Premium Support provides a dedicated senior expert for proactive optimization and faster resolutions. Details are available on the Premium Support page. -
Yes. ACS offers flexible engagement models, including Flexible Credits, which provide prepaid support, project, and training services that can be used when needed.
-
ACS includes coaching and expert advice to increase software adoption and ensure organizations gain full value from their investment. Review Customer Success Offerings to see how guided planning and outcome tracking drive ROI.
-
ACS is ideal for organizations in high-stakes environments where downtime or performance issues can have significant impacts. Businesses that rely on continuous uptime, complex upgrades, and strong ROI benefit from ACS offerings. Read more on the OpenText Support site.
-
Customer Success is part of ACS and focuses on guided planning, adoption tracking, and outcome achievement to ensure long-term value. See the Customer Success documentation.
