Customer Communications for SAP Solutions
Turn everyday messages into engaging communications that spark conversations
Overview
Imagine this scene: isolated messages or billing statements rolling out from operations, finance, marketing, accounting, customer service, and shipping all using different systems. The result? Incoherent brand voice, costly errors, and frustrated customers. With Customer Communications for SAP, you regain control with streamlined, centralized, and on-brand experiences from one SAP-integrated platform.
Key benefits
Impact business and achieve better results.
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Boost customer satisfaction
Easily create compelling, consistent communications to quickly respond to customer needs and build strong, lasting relationships.
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Fuel omnichannel engagement
One design, many formats—email, SMS, web, and mobile apps.
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Let business users take the lead
Include relevant content in any type of enterprise document to enable business users to design and deliver personalized, one-to-one messages.
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Stay compliant
Give customer service agents the ability to open and make authorized changes to customer-facing documents directly within the SAP environment.
Business impacts
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Automate communication workflows
Manual workflows make the high-volume communications process time-consuming and error-prone, tying up resources better spent on customer engagement. Automate communication processes within the SAP environment.
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Build brand consistency
Multiple departments create communications, making it a struggle to control usage of logos, typefaces, trademarks and other brand elements. Centralize communication management to enforce brand standards and content governance.
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Scale enterprise-wide collaboration
Siloed tools make it hard to choose the right version, track edits, and share customer communications efficiently. Empower staff across global teams, departments, geographies, and functions to collaborate seamlessly.
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Personalize communications
Engaging, relevant communications help organizations attract and retain customers. Without the ability to personalize or target promotional offers, opportunities to cross-sell and upsell are missed. Target messages to customer preferences.
Leaders trust OpenText
See how customers are succeeding with Customer Communications for SAP solutions
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Explore the components of the solution
Products
OpenText offers the only fully SAP-integrated enterprise-wide communications solution.
- OpenText Document Presentment for SAP Solutions Transform SAP communications into a powerhouse with a leading CCM
- OpenText Digital Asset Management for SAP Solutions Seamlessly blend digital asset management into your SAP processes
Professional Services
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate your Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time-to-value of Information Management solutionsOpenText Packaged Services
