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Customer Communications for SAP Solutions

Turn everyday messages into engaging communications that spark conversations

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SAP + OpenText: Sparking customer communications that connect

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Unlock the true power of enterprise-class customer communications with OpenText™ Document Presentment for SAP® Solutions. Easily create invoices, promotions, shipping updates, and service messages into a single, brand-consistent customer experience. Transform every interaction into an opportunity to deliver mission-critical information, engage customers, and strengthen your brand—all from one SAP-integrated solution.

5 best practices for customer communications

Customer communication gets conversational

Take the next step in transforming your SAP® communications. Explore strategies, insights, and tools that help you spark engagement, streamline operations, and deliver personalized customer experiences at scale.

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Five high-impact customer communication strategies

Dig deep with cross-industry insights from 500 leaders on the real impact of AI.

Get the best practices guide
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IDC MarketScape report

Discover why OpenText is a leader in customer communications management.

Read the report
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OpenText Document Presentment for SAP Solutions guided tour

Take a tour of our unified digital communications solution that supports key processes across the entire enterprise.

Start the tour
Engineers reviewing digital data in a factory setting

Five high-impact customer communication strategies

Dig deep with cross-industry insights from 500 leaders on the real impact of AI.

Get the best practices guide
Tablet screen showing an IDC report highlighting OpenText as a leader

IDC MarketScape report

Discover why OpenText is a leader in customer communications management.

Read the report
Person viewing an OpenText software dashboard on a laptop

OpenText Document Presentment for SAP Solutions guided tour

Take a tour of our unified digital communications solution that supports key processes across the entire enterprise.

Start the tour

Unlock the full power of enterprise customer communications

Integrate OpenText solutions with your existing SAP investments to accelerate communications, personalize experiences, and improve outcomes. Deliver smarter, faster, and more engaging customer interactions across your enterprise.

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Accelerate customer communications with governed GenAI

Connect to approved LLMs, map prompts to content placeholders, and inject AI responses at runtime with governed GenAI via SAP® Business Technology Platform (BTP). Retrieve prompt responses and bind them into documents before generation, keeping SAP and corporate rules in control.

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Fuel omnichannel engagement with ultra-personalized communications

Generate ultra-personalized, editable documents in real time directly within your SAP UI and processes. Deliver consistent, targeted, and compliant communications across all channels. Support for multiple languages using a single template simplifies global reach.

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Trust SAP experts

Rest easy knowing that you’re working with someone who knows SAP at a deep level. OpenText is SAP’s largest global solution extension partner and a Pinnacle Award winner, delivering trusted, integrated solutions that support your journey with RISE with SAP and GROW with SAP.

We can provide our customers with choices they didn’t have before. We can provide them separate bills for renewable energy and for traditional energy. They can see their bills in new ways—mobile options and internet options. SAP and OpenText enabled us to do that.

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Explore OpenText products built to optimize your SAP communications

Products

OpenText offers the only fully SAP-integrated enterprise-wide communications solution.

Professional Services

OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Leaders trust OpenText

See how customers are succeeding with Customer Communications for SAP solutions

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L’Oréal maximizes the impact of client communications with OpenText

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San Jose Sharks drive fan engagement with digital media management solution

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Enterprise software leader delivers consistent, compelling content to global audiences

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Resources

OpenText Document Presentment for SAP Solutions

Read the product overview

OpenText SAP Solutions

Read the solution overview

Power up your customer communications—paperless, personalized, planet-friendly

Read the blog

SAP and OpenText—better together

Read the ebook

OpenText Document Presentment for SAP Solutions

Read the product overview

OpenText SAP Solutions

Read the solution overview

Power up your customer communications—paperless, personalized, planet-friendly

Read the blog

SAP and OpenText—better together

Read the ebook

Turn your SAP ecosystem into a communications powerhouse

Watch the webinar

Boost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud

Watch the video

Energize your customer communications with SAP and OpenText

Watch the webinar

Turn your SAP ecosystem into a communications powerhouse

Watch the webinar

Boost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud

Watch the video

Energize your customer communications with SAP and OpenText

Watch the webinar

  • OpenText Document Presentment for SAP is a leading customer communications management solution that creates and distributes business documents like billing, purchase orders, delivery notifications, and more within the SAP environment. It is especially focused on ensuring compliant, hyper-personalized customer communications.

  • Digital customer communications management (CCM) is essential for modern businesses because it enables efficient, personalized, and compliant communication with customers across multiple channels. In a competitive and digital-first environment, effective CCM directly impacts customer experience, brand loyalty, regulatory compliance, and operational efficiency.

  • OpenText Document Presentment for SAP improves customer experience by delivering smarter, faster, and more personalized communication—directly from SAP systems—while ensuring consistency, compliance, and brand integrity.

  • Omnichannel customer communications is the concept of integrating and managing all your customer channels into a single, seamless experience. Integrating document processes with business processes supported by SAP software allows for high-volume document generation and omnichannel customer communications distribution. The result is relevant correspondence and communications that occur as part of interactions with customers, suppliers and partners to increase satisfaction and loyalty. Automating document-intensive business processes helps organizations improve operational efficiencies and produce timely, reliable, accurate and consistent information across all channels.

  • Hyper-personalized communications can play a vital role in maintaining and enhancing customer engagement during the post-acquisition period. By using real-time data, behavioral insights and GenAI to accelerate content creation, organizations can ensure that every message—whether it's a welcome email, service update, or billing notification—is tailored to the customer's unique preferences, history, and current needs, as well as delivered on the channel of choice.

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