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Customer Communications for SAP Solutions

Turn everyday messages into engaging communications that spark conversations

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Overview

Boost your brand and time to market with OpenText DAM and SAP Commerce Cloud

Imagine this scene: isolated messages or billing statements rolling out from operations, finance, marketing, accounting, customer service, and shipping all using different systems. The result? Incoherent brand voice, costly errors, and frustrated customers. With Customer Communications for SAP, you regain control with streamlined, centralized, and on-brand experiences from one SAP-integrated platform.

Key benefits

Impact business and achieve better results.

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  • Boost customer satisfaction

    Easily create compelling, consistent communications to quickly respond to customer needs and build strong, lasting relationships.

  • Fuel omnichannel engagement

    One design, many formats—email, SMS, web, and mobile apps.

  • Let business users take the lead

    Include relevant content in any type of enterprise document to enable business users to design and deliver personalized, one-to-one messages.

  • Stay compliant

    Give customer service agents the ability to open and make authorized changes to customer-facing documents directly within the SAP environment.

Business impacts

  • Automate communication workflows

    Manual workflows make the high-volume communications process time-consuming and error-prone, tying up resources better spent on customer engagement. Automate communication processes within the SAP environment.

  • Build brand consistency

    Multiple departments create communications, making it a struggle to control usage of logos, typefaces, trademarks and other brand elements. Centralize communication management to enforce brand standards and content governance.

  • Scale enterprise-wide collaboration

    Siloed tools make it hard to choose the right version, track edits, and share customer communications efficiently. Empower staff across global teams, departments, geographies, and functions to collaborate seamlessly.

  • Personalize communications

    Engaging, relevant communications help organizations attract and retain customers. Without the ability to personalize or target promotional offers, opportunities to cross-sell and upsell are missed. Target messages to customer preferences.

Leaders trust OpenText

See how customers are succeeding with Customer Communications for SAP solutions

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Puget Sound Energy logo

Washington State utility energizes customer experience

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L’Oréal maximizes the impact of client communications with OpenText

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San Jose Sharks drive fan engagement with digital media management solution

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SAP logo

An enterprise software leader delivers consistent, compelling content to global audiences

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Explore the components of the solution

Products

OpenText offers the only fully SAP-integrated enterprise-wide communications solution.

Professional Services

OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Customer Communications for SAP solutions resources

OpenText DAM for SAP Solutions

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OpenText Document Presentment for SAP Solutions

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Power up your customer communications: paperless, personalized, planet-friendly

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