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Customer Integration for Transaction Banking

Enhance client delivery capabilities, reduce costs and improve time to market

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Overview

Banking professional using a stylus to edit a document on a tablet

Transaction banking clients demand innovative, easy-to-use and convenient treasury management options. Financial institutions must overcome customer onboarding, connectivity and integration challenges across delivery channels while complying with industry regulations and mandates, such as Open Banking, PSD2 and Payments Modernization.  

Customer Integration for Transaction Banking solutions reduce implementation timelines, simplify integration and increase staff flexibility to enable greater customer satisfaction and treasury management revenues.

Key benefits

Impact business and achieve better results.

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  • Improve client experience

    Accelerate client onboarding, increase file exchange throughput and reliability, and enhance integration and collaboration with corporate clients.

  • Enable real-time payments

    Provide access to applications mandated for compliance and enable real-time payments within the direct clearing community while minimizing disruption to current systems.

  • Control costs

    Leverage existing infrastructure and pre-connected clients and stay current with standards and regulatory changes to reduce costs and ongoing investments.

  • Expand digital capabilities

    Support increased digital transaction speed and volume as well as expanded document and record types.

  • Gain visibility

    Take full advantage of information, regardless of structured or unstructured formats, to unlock insight from data and identify potential fraud.

  • Manage risk

    Identify cyber fraud and mitigate risk with improved digital monitoring and exception reporting.

Business impacts

  • Messaging formats and standards

    Financial institutions deal with an overwhelming amount of messaging standards. Keeping up with them all requires time and resources, increases costs and opens the door to risk. Automatically exchange information in any format or standard.
  • Client onboarding

    Onboarding sets the tone for corporate client relationships. Manual, paper-intensive processes with multiple stakeholders and siloed systems result in a long, repetitive and frustrating client experience. Automate and streamline processes.

  • Pre-connected community

    The faster new clients are onboarded, the faster the time to value. But, when multiple departments, paper processes and disparate systems are involved, the process can take months. Leverage a pre-connected global corporate client community.
  • Network protocol mediation

    Financial institutions often utilize multiple platforms with a variety of network and internet protocols. Constantly monitoring them all is an inefficient use of both staff and funds. Link legacy alarm monitoring with new systems in one solution.

Explore the components of the solution

Products

Solve Customer Integration for Transaction Banking challenges with OpenText.

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.