Customers are more likely to shop through channels with the most compelling content. Rich media, including video, audio and animations, are vital to creating the engaging customer experience that makes the business stand out. As organizations grow, however, they may struggle to keep up with the omnichannel content demands of customers and time-to-market pressures, often resulting in ineffective use of available content.
OpenText™ solutions help organizations create and utilize rich media to deliver consistent and compelling brand experiences.
Grow online revenue by embracing media for incredible customer experience.
Provide consistent multi-channel experiences and identify and invest in customer-valued content.
Streamline repetitive omnichannel support processes, such as media formating and optimization for each channel, and automatically link content to product data.
Launch new products faster and communicate to customers in a consistent, differentiated way.
Prevent noncompliant licensed content and unapproved content use to protect intellectual property.
Manually searching through all the available asset options to publish the correct assets can lead to errors, bad experiences and returned goods. Easily locate the most relevant, attractive and correct images to present products in the best light.
Whether updating a logo, a message or any asset, finding the asset uses and then individually updating each is time-consuming and frustrating. Keep control of the source asset and update all uses of the asset one time and in the right format.
See how customers are succeeding with Managing Digital Assets for SAP Customer Experience.See more success stories
Solve business challenges with OpenText.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.