How empathetically and effectively an agent responds to customers can be the difference between loyalty and churn. Customer inquiry and complaint solutions help agents quickly respond to customers more effectively and with greater empathy.
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Create consistent customer experiences throughout the sales cycle to respond quickly to customer needs and build strong relationships.
Leverage customer information more effectively during interactions to drive better offer relevance and service personalization.
Create satisfied customers who are more likely to recommend the business to others.
Improve agent efficiency through better information and training, reducing costs and call times.
Retain customers and encourage repeated transactions with a superior experience.
The customer service department is often measured by its Net Promoter® Score (NPS®). To keep scores at 9 or above, means getting feedback, analyzing and applying it to create better experiences. Consistently rank high in service quality.
Many people post their company feedback online and expect companies to pay attention. Manually scraping social media feeds is time consuming, error prone and strains tight resources. Scan social media to better understand the Voice of the Customer.
See how customers are succeeding with Customer Inquiries and Complaints solutions from OpenText.See more success stories
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.