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OpenText IDOL Chatbot

Natural language AI and ML chats—powered by IDOL

A commuter looking at his phone


A person in a high tech environment

Create a human dialog chat experience for customers using AI and ML. OpenText™ IDOL™ Chatbot accesses a variety of sources for highly matched answers and responds in a natural language format.

Key benefits of IDOL Chatbot

Multi-source answers

One source isn’t enough

Our chatbot pulls from many resource types to return highly matched answers to natural language queries.

Natural language processing enhances the customer experience

Multi-sourcing allows chatbot to respond more specifically to natural language queries

Answer bank

FAQs for your chatbot

OpenText™ IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.

Increase customer satisfaction with chat answers to commonly asked questions

Fact bank

The best answer is the right one

Search all of your databases to create the best answers to your customer’s specific chat questions.

Enhance customer satisfaction with the correct answer to specific chat questions


Passage extraction

IDOL searches data beyond FAQs and fact banks to construct the best chat responses

Dialogue systems

The system will ask follow-up questions until enough info is gathered to answer


Continuously learns from new information to refine its effectiveness

Take advantage of OpenText and partner services

Professional Services

Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


Find the right solution, the right support and the right outcome.


Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with IDOL Chatbot.

See more success stories
SEC 1.01 AG logo

Switzerland-based Systematic Engineering and Consulting accelerates discovery and indexing results with its i5 Search Appliance built on OpenText IDOL, enabling a 360-degree view of business-related information

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Nottingham Trent University logo

Sophisticated data analytics from help enhance programs to reduce dropout rates of students

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Xi'an Panorama Data logo

To ensure the integrity of the information it provides, Xi’an Panorama Data uses the information analytics platform, OpenText IDOL

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IDOL Chatbot resources

Artificial Intelligence for Virtual Assistant

Read the flyer

IDOL—Unified text, speech and video analytics

Read the data sheet

What is Artificial Intelligence (AI)?

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