OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Cutting through the noise of 100,000+ media sources with OpenText Knowledge Discovery (IDOL) to deliver relevant and timely news items
50%
reduced manual intervention by reader team through automation
100k +
sources generate 80,000 daily new documents
Adapt to more sophisticated client requirements with the explosion of online media content and ensure a quality service filtered from 100,000+ sources.
Rather than just provide a news clipping service, Media Info Groep gives its clients the story behind the news, providing insights into trends and noting differences in tone of voice and sentiment. It delivers real-time content through online portals and dashboards. As time went on, and online media began to grow in importance, the number of sources grew from some 2,000 to over 100,000, requiring a sophisticated content archive, hosted in a Microsoft SQL database. It was at this point that the company decided it needed a more robust solution to search its database of over 250 million documents.
Mark Reisz, CEO of Media Info Groep, took up the story: “The biggest challenge wasn’t even the number of documents, but the fact that every day we store up to 80,000 new documents. Whereas years ago, clients might have been happy to wait a couple of days for their news results, today a much more instant response is expected. This is where [OpenText Knowledge Discovery] came to the rescue for us.”
[OpenText Knowledge Discovery] provides us with a solid and reliable service that our entire business model depends on. Without [it], we could not deliver quality content to our clients in a timely manner.
OpenText Knowledge Discovery provides a single processing layer that gives users a real-time contextual understanding of both structured and unstructured data. This enables Media Info Groep to access many different media sources to monitor and analyze the information in a single user interface. For radio and TV, Media Info Groep uses a speech recognition engine. This advanced audio recognition technology is part of OpenText Knowledge Discovery and enables users to understand and analyze audio content in several ways, from speech recognition to sentiment analysis. Speech is translated into text, and subtitles are also used to input data into the database. Media Info Groep uses tools to scrape social media platforms. The content is then converted into text format and ingested by OpenText Knowledge Discovery for further analysis.
“Leveraging [OpenText Knowledge Discovery], we process up to 35,000 search requests every 15 minutes”, said Reisz. “We have a total of over 30,000 different search profiles, which [OpenText Knowledge Discovery] executes. These range from simple searches to very complex ones with many variables, for instance, for our energy market clients. When human filtering and analysis is added to the process, results are consolidated and typically returned to the client within an hour. Simple search requests are fulfilled in just seconds. This compares to days and hours prior to our [OpenText Knowledge Discovery] adoption.”
Many Media Info Groep clients publish daily newsletters that summarize and consolidate their news coverage. They just want 10–15 of the most relevant articles to include in this. Previously, Media Info Groep’s reader team would manually process a far wider content selection and decide on the final content. Today, OpenText Knowledge Discovery completely automates this process through its AI capabilities to meet the increasingly sophisticated levels of service required by Media Info Groep clients and publish timely and relevant newsletters. “Our clients might like to know that they are regularly mentioned in conjunction with certain competitors,” explained Reisz. “Having related news items is useful information for competitive benchmarking and analysis.”
Whereas years ago, clients might have been happy to wait a couple of days for their news results, today a much more instant response is expected. This is where OpenText Knowledge Discovery came to the rescue for us.
OpenText Knowledge Discovery uses AI-driven sentiment analysis and named entity recognition, helping Media Info Groep clients understand how they are being presented to their customers, identify trends, and pinpoint regional sentiments. This enables them to quickly react to any negative information. “It still impresses me every day how we run an OpenText Knowledge Discovery query against a database of hundreds of millions of documents and receive the results within a couple of seconds,” commented Reisz. “And not just a simple result listing, but a helpful summary and relevance ranking. We reduced our reader team by half and still produce the same quality of content."
He concluded: “OpenText Knowledge Discovery provides us with a solid and reliable service that our entire business model depends on. Without [it], we could not deliver quality content to our clients in a timely manner.”
Media Info Groep is the specialist media monitoring and analysis partner in The Netherlands. It monitors over 100,000 sources each day, including tens of thousands of websites and social media platforms, 50 national and regional radio and TV channels, and 3,000 newspapers, magazines, and trade journals for its 3,500+ clients, including Red Bull, ING, L’Oréal, Jaguar, Dyson, Suzuki, Sheraton, and KraftHeinz.