OpenText Communications (Exstream)
Transform communications into engaging customer experiences
See why OpenText is a Leader in the CCM marketGet IDC MarketScape
Customer communications management (CCM)
Customer experiences get conversational with OpenText™ Communications (Exstream).
Why OpenText Communications
Legacy communication systems and siloed processes block exceptional customer experiences. Transform communications into engaging experiences for a competitive advantage. See why leading global businesses trust OpenText with their customer communications.
- #1
market share
Most-deployed CCM solution, named a CCM leader 8 years in a row.
Learn more - First
knowledge-driven GenAI
Easily taps into trusted company content for secure GenAI usage.
Learn more - 83%
faster content workflow
Streamline customer communications and accelerate content creation at huge volumes.
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OpenText Communications is the ideal communications platform for a dynamic, fast-growing company like Manutan. Our OpenText solutions are helping to bring us closer to our customers.
Read the customer story
We are accelerating our content workflows by 83%, the OpenText solution enables our users to create communications without support from IT.
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Use cases
Empower organizations to deliver personalized, timely, and compliant communications—at every stage of the customer journey.
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Enhance communications with personalized invoices, custom forms, targeted campaigns, and more. Empower non-technical users with an easy-to-manage CCM solution to craft, edit, and personalize content without IT involvement.
Explore content personalization -
Optimize customer touchpoints across all channels for frictionless engagement.
Learn about omni-channel -
Centrally manage content approval, versioning, and compliance workflows to reduce risk and support regulatory requirements.
See compliance in action -
Turn static documents into a communications powerhouse leveraging SAP Cloud ERP.
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Resolve claims faster by automating the design and delivery of highly personalized policyholder communications within Guidewire ClaimCenter in the Guidewire Cloud.
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Key features
Deliver smarter communications with the most feature-rich CCM solution in the market.
Cohesive thin-client design, authoring and editing environment
Simplifies the design process, enables business users, and provides a controlled editing experience for non-technical users.
Knowledge-driven GenAI
Accelerates content creation with trusted content with GenAI that enhances writing, ensures clarity, and streamlines review.
Migration tools
Reduce the scope, time, and cost of modernizing your legacy CCM solution, worry-free.
Unified UX
Enables fully cloud-enabled communications operations for all business personas in one UX.
Assured message delivery
Minimizes the risk of non-delivered email and SMS messages with pre-built integrations for end-to-end document creation and delivery.
Operational dashboard
Monitors throughput, delivery status, and system performance in real-time to support faster data-driven decisions.
Integrations
Seamlessly integrates with other OpenText solutions and with leading business apps and ecosystems, such as SAP, Salesforce, Guidewire, and Duck Creek.
High-performance composition engine
Provides infrastructure efficiency and near real time communications delivery.
Soar to new customer communications heights
Discover how to create personalized web communications, emails, and dynamic landing pages that resonate with your audience.
Accelerate your CCM modernization, worry-free
See how you can reduce the scope, time, and cost of modernizing your OpenText product or moving from a third-party system.
Accelerate the value of OpenText Communications
Deployment
OpenText offers flexible deployment options for OpenText Communications.
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Run anywhere and scale globally in the public cloud of your choice
OpenText on public cloud
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Free up resources, optimize performance and rapidly address issues
OpenText Off Cloud Managed Services
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Your cloud, your control
OpenText Private Cloud
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Develop, connect and extend your Information Management capabilities
API from OpenText Developer Cloud
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
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Get a trusted partner to guide your information management path
Your journey to success
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Accelerate your information management journey
Consulting Services
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Propel your business into the future with modern solutions
NextGen Services
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Unlock the full potential of your information management solution
Customer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
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Search OpenText's Partner directory
Find a Partner
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Explore OpenText's Partner solutions catalog
Application Marketplace
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Industry-leading organizations that enhance OpenText products and solutions
Strategic Partners
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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OpenText Communications
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Unlimited access to training with personalized tiers to fit your needs
Learning Subscriptions
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Meet the demands of all types of users for effective adoption
Learning Services
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
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Explore ideas, join discussions, and network
OpenText’s forums
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Communications resources
OpenText Communications
Read the product overviewOpenText Communications Content Author
Read the product overview5 ways to boost customer engagement
View the infographicTop 5 reasons to modernize with OpenText Communications
Learn moreOpenText Communications for Guidewire ClaimCenter
Read the solution overviewOpenText Communications
Read the product overviewOpenText Communications Content Author
Read the product overview5 ways to boost customer engagement
View the infographicTop 5 reasons to modernize with OpenText Communications
Learn moreOpenText Communications for Guidewire ClaimCenter
Read the solution overview
Create customers for life with OpenText Experience Cloud
Watch the videoHow to accelerate your CCM modernization, worry-free with OpenText
Watch the video
Total experience - the strategy fueling enterprises for the future
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Customer journey success is no accident
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Nationwide Building Society streamlines content creation with OpenText
Watch the video-
Customer communications management is the strategy, software, and processes organizations use to create, manage and deliver personalized communications to customers across multiple channels. CCM has evolved from document generation to an essential part of customer experience management.
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Effective customer communications management improves customer experience, enhances operational efficiency, reduces costs and contributes to revenue growth with better customer retention and increased cross-selling and up-selling opportunities.
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Many successful organizations establish a communications center of excellence that brings expertise, resources, and governance together to develop standards, best practices, and guidelines. Adopting a customer journey perspective ensures communications support seamless customer experiences.
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OpenText is a smart choice for customer communications management with built-in GenAI, document accessibility, orchestration, messaging and flexible deployment.
OpenText named a leader in the 2025 Aspire CXP and CCM Leaderboard market segments
In the constantly evolving customer experience management landscape, OpenText stands tall.
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What’s new in OpenText Communications
Make smarter, engaging experiences your competitive advantage.
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OpenText named a Leader in three IDC MarketScape reports
Turn complexity into competitive advantage.
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Are you ready to meet the European Accessibility Act 2025?
Make digital content accessible for all.
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Five ways to delight the modern customer
Redefine what success means in the age of the customer.
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The road to digital-first communications
Customer experience leaders are 10 times more likely to invest in CXM for better business outcomes.
Read the blogAutomate customer communications
Watch the demoPersonalize customer communications
Watch the demoAspire CCS Leaderboard: An interactive vendor comparison tool
View the LeaderboardAutomate customer communications
Watch the demoPersonalize customer communications
Watch the demoAspire CCS Leaderboard: An interactive vendor comparison tool
View the Leaderboard
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