Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations

Products

Overview Business Network

Connect once, reach anything with a secure B2B integration platform

Industry Applications and Services

OpenText™ Business Network Aviator(AI)

Revolutionize connectivity across the internet of clouds

Products

Overview Content

Reimagine knowledge with AI-ready content management solutions

Capture and Intelligent Document Processing

OpenText™ Content Aviator(AI)

Supercharge intelligent workspaces with AI to modernize work

Products

Overview Cybersecurity

Integrated cybersecurity solutions for enterprise protection

Identity and Access Management

Digital Forensics and Incident Response

OpenText Cybersecurity for SMBs & MSPs

Purpose built data protection and security solutions

OpenText™ Cybersecurity Aviator(AI)

Reinvent threat hunting to improve security posture with the power of agile AI

Products

Overview DevOps

Ship better software—faster—with AI-driven DevOps automation, testing, and quality

DevOps Platform

OpenText™ Core Software Delivery Platform

PPM and Strategic Portfolio Management

OpenText™ Project and Portfolio Management

OpenText™ DevOps Aviator(AI)

Elevate millions of developers with AI-powered DevOps experiences

Products

Overview Experience

Reimagine conversations with unforgettable customer experiences

OpenText™ Experience Aviator(AI)

Transform customer communications with private generative AI

Products

Overview Observability and Service Management

Get the clarity needed to cut the cost and complexity of IT operations

Automation and Vulnerability Remediation

OpenText™ Service Management Aviator(AI)

Redefine Tier 1 business support functions with self-service capabilities from private generative AI

Products

Overview APIs

Build custom applications using proven OpenText Information Management technology

OpenText™ API Technical Documentation

OpenText™ Aviator Thrust

Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows

Products

Overview Device and Data Protection

Protect what matters, recover when it counts

Enterprise Data Backup and Disaster Recovery Solutions

Hybrid Work, Email, and Team Collaboration

Unified Endpoint Management Tools

Email Archiving, E-Discovery, Data Archiving Compliance

Connectivity and Document Management

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Solutions

Overview Information Reimagined

Get greater visibility and sharper insights from AI-driven information management. Ready to see how?

Solutions

Overview Aviator AI

Break free from silos, streamline processes, and improve customer experiences with secure information management for AI

Solutions

Overview Industry solutions

Improve efficiency, security, and customer satisfaction with OpenText

Solutions

Overview Solutions for Enterprise Applications

Run processes faster and with less risk

Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP

Connect content to business processes for better productivity and stronger governance

Optimize Salesforce effectiveness by bringing together transactional data and unstructured content

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Services

Overview Services

Achieve digital transformation with guidance from certified experts

Professional Services

Modernize your information management with certified experts

Customer Success Services

Unlock the full potential of your information management solution

Support Services

Turn support into your strategic advantage

Managed Services

Extend IT teams with certified OpenText application experts

Learning Services

Discover training options to help users of all skill levels effectively adopt and use OpenText products

Services

Overview Professional Services

Modernize your information management with certified experts

Services

Overview Customer Success Services

Unlock the full potential of your information management solution

Services

Overview Support Services

Turn support into your strategic advantage

Services

Overview Managed Services

Extend IT teams with certified OpenText application experts

Services

Overview Learning Services

Discover training options to help users of all skill levels effectively adopt and use OpenText products

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Partners

Overview Find a partner

Information is the heartbeat of every organization. We build information management software so you can build the future

Featured Partners

Public Cloud Partners

Enterprise Application

Partners

Overview Cloud Partners

OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere

Migrate, optimize and manage information management solutions on AWS

Optimize performance and reduce costs with applications deployed on a secure, globally scaled platform

Accelerate migration and modernization with deployment in a highly secure and compliant public cloud

Partners

Overview Enterprise Application Partners

OpenText partners with top enterprise app providers to unlock unstructured content for better business insights

Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP

Connect content to business processes for better productivity and stronger governance

Optimize Salesforce effectiveness by bringing together transactional data and unstructured content

Partners

Overview Partner Solutions

Discover flexible and innovative offerings designed to add value to OpenText solutions

Partners

Overview Resources for Partners

Discover the resources available to support and grow Partner capabilities

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Overview Customer Support

Get expert product and service support to accelerate issue resolution and keep business flows running efficiently

Overview Resources

Explore detailed services and consulting presentations, briefs, documentation and other resources

OpenText Communications (Exstream)

Transform communications into engaging customer experiences

Contact us Take a guided tour

OpenText Communications user interface featuring document previews and formatting tools.

See why OpenText is a Leader in the CCM marketGet IDC MarketScape

Customer communications management (CCM)

Customer experiences get conversational with OpenText™ Communications (Exstream).

See how creators tap into generative AI with OpenText Communications

Why let them settle for less than the best? OpenText Communications is the market-leading customer communications management (CCM) solution, enabling organizations to create ultra-personalized, compliant communications delivered across a variety of channels. With intelligent tools like knowledge-driven GenAI, advanced orchestration, and assured message delivery, you can engage customers across every touchpoint.

Learn more

Why OpenText Communications

Legacy communication systems and siloed processes block exceptional customer experiences. Transform communications into engaging experiences for a competitive advantage. See why leading global businesses trust OpenText with their customer communications.

#1
market share
Most-deployed CCM solution, named a CCM leader 8 years in a row.
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First
knowledge-driven GenAI
Easily taps into trusted company content for secure GenAI usage.
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83%
faster content workflow
Streamline customer communications and accelerate content creation at huge volumes.
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OpenText Communications is the ideal communications platform for a dynamic, fast-growing company like Manutan. Our OpenText solutions are helping to bring us closer to our customers.

Michael Sarrasin
Product Owner, Manutan
Read the customer story

We are accelerating our content workflows by 83%, the OpenText solution enables our users to create communications without support from IT.

Amitesh Mishra
CIO for Customer Experience Platforms, Nationwide
Read the customer story

Use cases

Empower organizations to deliver personalized, timely, and compliant communications—at every stage of the customer journey.

Enhance communications with personalized invoices, custom forms, targeted campaigns, and more. Empower non-technical users with an easy-to-manage CCM solution to craft, edit, and personalize content without IT involvement.
Explore content personalization
Optimize customer touchpoints across all channels for frictionless engagement.
Learn about omni-channel
Centrally manage content approval, versioning, and compliance workflows to reduce risk and support regulatory requirements.
See compliance in action
Turn static documents into a communications powerhouse leveraging SAP Cloud ERP.
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Resolve claims faster by automating the design and delivery of highly personalized policyholder communications within Guidewire ClaimCenter in the Guidewire Cloud.
Read the solution overview

Key features

Deliver smarter communications with the most feature-rich CCM solution in the market.

Cohesive thin-client design, authoring and editing environment

Simplifies the design process, enables business users, and provides a controlled editing experience for non-technical users.

Knowledge-driven GenAI

Accelerates content creation with trusted content with GenAI that enhances writing, ensures clarity, and streamlines review.

Migration tools

Reduce the scope, time, and cost of modernizing your legacy CCM solution, worry-free.

A screenshot of the OpenText Customer Communications user interface.

Unified UX

Enables fully cloud-enabled communications operations for all business personas in one UX.

Assured message delivery

Minimizes the risk of non-delivered email and SMS messages with pre-built integrations for end-to-end document creation and delivery.

Operational dashboard

Monitors throughput, delivery status, and system performance in real-time to support faster data-driven decisions.

Integrations

Seamlessly integrates with other OpenText solutions and with leading business apps and ecosystems, such as SAP, Salesforce, Guidewire, and Duck Creek.

High-performance composition engine

Provides infrastructure efficiency and near real time communications delivery.

Accelerate the value of OpenText Communications

Deployment

OpenText offers flexible deployment options for OpenText Communications.

Run anywhere and scale globally in the public cloud of your choice

OpenText on public cloud
Free up resources, optimize performance and rapidly address issues

OpenText Off Cloud Managed Services

Your cloud, your control

OpenText Private Cloud
Develop, connect and extend your Information Management capabilities

API from OpenText Developer Cloud

Professional Services

OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Get a trusted partner to guide your information management path

Your journey to success
Accelerate your information management journey

Consulting Services

Propel your business into the future with modern solutions

NextGen Services
Unlock the full potential of your information management solution

Customer Success Services

Partners

OpenText helps customers find the right solution, the right support, and the right outcome.

Search OpenText's Partner directory

Find a Partner
Explore OpenText's Partner solutions catalog

Application Marketplace

Industry-leading organizations that enhance OpenText products and solutions

Strategic Partners

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

OpenText Communications

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Unlimited access to training with personalized tiers to fit your needs

Learning Subscriptions

Meet the demands of all types of users for effective adoption

Learning Services

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Explore ideas, join discussions, and network

OpenText’s forums

Premium Support

Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

Get personalized, one-on-one assistance from technical and strategic experts

Premium Support

OpenText Communications resources

Customer communications management is the strategy, software, and processes organizations use to create, manage and deliver personalized communications to customers across multiple channels. CCM has evolved from document generation to an essential part of customer experience management.
Effective customer communications management improves customer experience, enhances operational efficiency, reduces costs and contributes to revenue growth with better customer retention and increased cross-selling and up-selling opportunities.
Many successful organizations establish a communications center of excellence that brings expertise, resources, and governance together to develop standards, best practices, and guidelines. Adopting a customer journey perspective ensures communications support seamless customer experiences.
OpenText is a smart choice for customer communications management with built-in GenAI, document accessibility, orchestration, messaging and flexible deployment.