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OpenText NotificationsOmni-channel communications

Get the right message to the right person at the right time

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OpenText Notifications overview

Effective omni-channel communications with key constituents are essential for every part of business. Using separate services for voice, email, SMS and fax communications can lead to customer confusion and disjointed communications with limited interoperability or visibility. As the pace of business change accelerates, companies must be able to deliver time-sensitive and relevant communications to customers, business partners and other stakeholders in the format they prefer.

OpenText™ Notifications bring messaging channels together to reach consumers and stakeholders with a single, unified approach. In an environment fueled by micro-moment driven consumers, delivering a more personalized and unified customer experience over the competition offers organizations a competitive edge.

 

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OpenText Notifications features

  • Multiple channels in a single platform

    Supports all communication channels, including SMS, voice, fax and email in a single solution to personalize and deliver messages to individuals via their preferred channel and adapt to changes.

  • Operational analytics

    Applies rich insights and easy-to-use data visualization tools to transactions and messages on key performance indicators, including messaging volume, system performance and message deliverability.

  • Complete customer engagement

    Delivers effective customer engagement with bi-directional communication and 360-degree visibility through a pre-built integration to OpenText Exstream™.

  • High volume email delivery

    Improves email deliverability with a powerful, multi-tenant platform built to handle the highest volumes of email.

  • Pre-built integrations

    Integrates seamlessly through robust APIs with business processes and enterprise applications, including CRM, marketing automation and ERP.

OpenText Notifications benefits

  • Improve customer experience

    Target messages through the communications method customers prefer. Transition from disrupted, limited information to end-to-end control.

  • Grow revenue

    Increase business agility and respond faster to market trends and customer behaviors to capitalize on new sales opportunities and increase revenue.

  • Increase customer loyalty

    Personalize messages for an enhanced customer experience. Create and deliver targeted offers and strengthen customer engagement and loyalty.

  • Reduce costs and improve efficiency

    Adopt a single provider solution for all messaging requirements. Remove the costs of separate messaging systems and reduce administrative overhead.

  • Improve reliability

    Know when communications don't reach recipients and automatically try alternate send methods.

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