Call center software products
Customer success stories
Call center software benefits
Integrated, modular product suite
Call and screen recording, agent evaluation, real-time assistance, automated scoring, survey and training products share a unified user interface and integrated analytics to help businesses deliver true quality performance.
Maximize workforce and customer engagement
Streamlined staffing, scheduling and training lead to happier, more engaged employees, helping increase retention. Advanced speech, voice of customer and multichannel analytics provide actionable insights into customer behavior.
Manage regulatory demands
Intelligent masking and muting with metadata attached automates the administration of PCI and HIPAA compliance.
Drive continuous process optimization
Real-time agent guidance and desktop automation deliver average handle time control and cost savings, while reducing customer effort.
Measure agent and customer behaviors
Flexible scoring models can help organizations define and calibrate the interaction behaviors most relevant to their business context.
Optimize performance management
Automated scoring and reporting help organizations maintain consistent quality measurement and fast, effective coaching.
Free call center software demo
- AI helps you hear your customers’ voice
- Release 16 EP5 gives Magellan more text mining power and better user experience
- Employee engagement and the quality management renaissance