Products and downloads
Use the products page to find your product(s). The Product Finder will auto-fill your search as you type.
Under the My Products tab, you will find all the product(s) you have purchased or have favorited. To favorite a product, click on the “Add Favorite” (star) icon in the product page.
Once you’ve chosen your product, View the latest Knowledge Base articles relevant to your selected product, or select the resource you’re looking for under the Content & Resources header:
Support programs
Whether you deploy your OpenText solution on-premises or in the cloud, you’ll benefit from experienced technical analysts supporting your OpenText solution. Our experts offer innovative ways to look at Enterprise Information Management, our software and your business needs.
That’s why we created the Prime Protect support program. Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.
| What’s included | ||
|---|---|---|
| Product research and development |  |
|
| Product patches, latest releases | |
|
| Online documentation and resources | |
|
| Initiate support requests through My Support, phone or email | |
|
| Hours of operation: Monday-Friday, local business hours | |
|
| 24x7 coverage for Severity 1 and 2 issues | |
|
| 5x8 coverage for Severity 3 issues | |
|
| Technical points of contact |
6 |
|
For more information, download the OpenText Global Support Programs fact sheet or refer to our Software Maintenance Program Handbook. To contact us, email supportprograms@opentext.com.
