Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Support contact information
Reach out to your specific support team below:
Overview
Benefits
Discover the advantages of OpenText Customer Support
-
Stay current
Get the latest software updates and patches to ensure solutions never fall behind.
-
Maximize investments
Get the most out of OpenText solutions with always-on access to self-service resources and tools.
-
Get help 24/7
Rely on rapid support responses to critical and serious service issues, regardless of deployment model.
-
Manage proactively
Access additional support offerings to proactively manage solutions as organizational requirements shift.
-
Plan for the future
Easily budget and plan for updates with a 5-year support lifecycle.
Service offerings
-
Prime Protect
Explore the foundational support program for OpenText solutions which empowers customers to manage increasingly complex business processes.
Learn more -
Premium Support
Receive personalized support from a named, senior expert for faster resolution, optimized environments, and greater ROI.
Learn more -
Priority Support
Get rapid response and expert assistance for critical and high severity issues with eight hours of scheduled standby outside of business hours.
Learn more -
Flexible Credits
Unlock on-demand access to short-term support services like upgrade assistance, scheduled standby, and more, by redeeming prepaid Flexible Credits.
Learn more
Customer Support resources
Open a ticket through My Support
Learn more
