Welcome to OpenText Customer Support
Let’s get to work!
With OpenText technologies, you've made an investment in the future success of your business. Global Technical Services (GTS) is here to ensure your path to that success is efficient and tailored to your needs.
Get on your way by logging on to My Support. There you'll find what you need to keep your Enterprise Information Management (EIM) systems up-to-date, optimized and running around the clock. The service is available 24x7 and can help you with all of your account, Customer Service and technology needs.
- Products and Downloads
- Quick Links
- Questions and Feedback
Products and Downloads
To find your product:
- From any page in My Support, click the "Products" link in the site header to find your product or products.
- By default, you will be prompted to select a product you've purchased under the "My Products" tab.
- Products you've assigned as favorites will also display under "My Products". To set a favorite, go to the product page of your chosen product and click on the "Add Favorite" (star) icon in the product landing page.
- If you need to find a product that isn't listed under "My Products", click "All OpenText Products", begin typing the product you are looking for and select an option that appears.
Find specific resources:
- Once you've chosen your product using the steps above, select the resource you're looking for under "Content Types".
a. For example, if you select "Software Download", you'll be taken to the downloads folder
- Resources are organized by version, language and operating system:
Whether you deploy your OpenText solution on-premise or in the cloud, you’ll benefit from experts with years of experience supporting your OpenText solution. Our experts offer innovative ways to look at Enterprise Information Management, our software and your business needs.
That’s why we’ve given our Customer Support programs the name Protect. It’s a simple but powerful word that embodies our dedication to help you succeed with OpenText products, and our commitment to being there when you need us most.
Operating and maintaining advanced Enterprise Information Management (EIM) solutions can be a complex challenge. Balancing the key objectives of availability and performance while ensuring user adoption and satisfaction will challenge most IT teams. The OpenText™ Optimize Service Programs provide a solution to help you and your business succeed.
Before you open your next ticket or make your next call to Customer Support, visit the Knowledge Base to see if your question has already been answered.
The easiest and most convenient way to open a support request is through My Tickets. Available around the clock, My Tickets provides the fields our teams of technical experts require in order to serve you as quickly and effectively as possible. Once opened, you can track your tickets, escalate them and allow other members of your team to manage them on your behalf.
Keep your account information—including system details, contact information and permissions—up-to-date through My Account. Ensuring you have accurate account information helps Customer Support more quickly troubleshoot your products and get information to the people who need it.
Questions and Feedback
Have a quick question about where to find information on My Support? Please visit our Help & About guide to learn more about how to get the most out of your experience.
Account and Login FAQ
While we strive for seamless access to resources on My Support, there are occasions where customers need assistance resolving access or login issues. Please review our FAQ for quick tips and assistance. Learn more