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Get started with My Support

As an OpenText customer, you’ve made an investment in the future success of your business. You have put your trust in OpenText solutions, expertise, and support, and expect the kind of world-class customer service that comes with a global leader.

OpenText My Support is your portal into OpenText software and service, where you can access a wide range of downloads, self-help and support options to proactively manage OpenText solutions.

My Support

OpenText My Support gives you 24x7 access to software downloads, documentation, knowledge, communities and OpenText Support.

Already have a My Support account?

Log onto My Support

Having trouble logging in or want to register for an
account? Visit OpenText Connect

Are you a customer of the following?

Coming soon:
An all-new My Support made just for you.

This summer, we’re making My Support even better. Our fully redesigned and modernized My Support portal will feature a personalized support experience that fits your needs, and advanced self-help functionality that will help you find immediate assistance when they need it most.

Along with a new UI, enhanced knowledge finding and seamless access to OpenText Support, you will gain the benefits of:

A personalized experience

See only the products and information relevant to you.

Your one-stop support shop

Get all the support and self-help resources you need in one place.

Knowledge at your fingertips

Browse our ever-growing knowledge collection for the info you need when you need it most.

A modern UI that puts the user first

Explore an intelligent digital experience that is built for
today and ready for the future.

What's available on My Support?


Before opening a ticket or calling OpenText Support, you can search within our collection of knowledge articles to see if your question has already been answered.

Visit the Knowledge Base

Products and downloads

My Support is your home for downloadable resources like the latest versions of our software, patches, documentation, champion toolkits, and product alerts that are relevant to your product(s), industry, and platform(s).

Visit the Products page on My Support


My Support houses hundreds of forums for developers and users to share their thoughts on OpenText products, solve problems, collaborate, and engage with product experts around the clock.

Visit Forums on My Support

Accounts and Login

Logging onto My Support

For more information on how to log on to My Support, review our  FAQ.

Account profile

Keep your account information, including system details, contact information and permissions up-to-date in your account profile.

Visit My Account

Account login

Contact us



Need to know more about My Support? Visit our Help & About page to learn more about how to get the most out of your experience.

Provide feedback

Provide feedback

We’re always looking for feedback and suggestions on how to make My Support even better. If you’ve got ideas or questions about your user experience, share them here.


Need help with your My Support account?

Visit OpenText Connect for assistance.