Digital and remote work environments are driving IT service request volumes to never-before-seen rates. Dealing with this increased service request volume without sacrificing service speed or quality is a major challenge for IT service managers today.
To improve performance and perception, IT departments need a complete IT Service Request Management solution to optimize ticket collection, process automation, knowledge management and communications and reporting.
Early-stage IT departments may not have solidified service delivery approaches. Instead, they are left testing various ad-hoc approaches that drive inconsistent experiences and lower user satisfaction. Implement out-of-the box best practices.
Without end-to-end visibility, allocating resources and evaluating performance is ineffective. Teams need insight into request volume, satisfaction and speed to properly use resources. Maximize performance with a single source of truth.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.