Improving uptime of large energy assets, such as refineries, power stations and pipelines, requires agile and ultra-efficient technical service oversight and control. Yet Energy companies within the Utilities, Oil and Gas, Chemical and Mining sectors continue to manage service requests across disparate solutions and struggle with a third-party maintenance contractor increase and limited real-time visibility into service status.
Technical Service Management solutions increase service request and work order efficiency, improve asset uptime and reduce risk.
Impact business and achieve better results.Read the overview
Automate operations to support predictive and preventative maintenance, optimize assets and create better business outcomes.
Create a single source of service management truth and actionable intelligence to drive fast, informed service decisions that improve reliability and uptime.
Manage the entire maintenance, repair and operations work order lifecycle to drive accountability and enable technical service process improvements.
Obtain a single view into planned, ongoing and complete service activities to boost insight and shift resources and priorities based on critical need.
Maintain historical and real-time asset data and centralize technical service requests to coordinate escalations, deadlines, approvals and inspections.
Coordinate service and operations workflows to improve operational safety and decrease risk of Health, Safety and Environment (HSE) incidents.
Operations leaders need to know exactly what needs to happen, when. With maintenance crews spread out and status visibility limited, maintenance cycles can be too short, too long or too frequent. Improve insight to intelligently utilize resources.
Resolving technical service requests requires contextual and historical information. Workers must search across data siloes to find all the needed information, delaying resolution. Connect and digitize content across engineering and asset management.
Solve Technical Service Management challenges with OpenText.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
OpenText helps customers find the right solution, the right support and the right outcome.