Customer experience management streamlines and integrates experiences, media, communications, messaging, and data into one powerful customer experience platform. Elevate your customer interactions with a cohesive solution designed to seamlessly optimize experiences and enhance engagement.
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Tap into generative AI, deliver mission-critical messages on the preferred channel while connecting all touchpoints to uncover customer journey insights and drive next best action.Get the CXM trends report
Leverage data and analytics to gain valuable insights into customer experience trends, needs and drivers, enabling better understanding and increased satisfaction.
Don’t miss opportunities with limited segmentation capabilities. Employ AI, embedded CDP and analytics to deliver relevant, hyper-personalized customer communications in context.
Eliminate friction and frustration by enabling seamless and cohesive omnichannel conversations with customers as they switch from one channel to another.
Bring marketing, service, and transactional communications together in a single customer experience platform for consistency across the customer journey.
Choose a cost-effective, cloud-based communication system to lower hardware and maintenance costs and pay for only what you use.
Choose a scalable CXM solution for high-volume, complex and omnichannel customer communications.
Sales and marketing teams need to grow revenue. Without customer journey insights into preferences and behaviours, up and cross-sell opportunities are missed. Use AI and analytics to deliver relevant, hyper-personalized customer experiences.
Customers expect to get relevant news and information on their channels of choice. Providing an omnichannel strategy can improve customer retention by 91%.
Businesses use multiple applications. Finding solutions that can’t integrate with ERPs, CRMs and other data systems compromises operational efficiency. Leverage a single solution that integrates with leading applications.
See how customers are succeeding with a communications and CXM platform that is cloud-native, scalable and built for the enterprise.See more success stories
Businesses can use communication tools like chatbots, personalized messaging, an embedded customer data platform (CDP) and automated responses. Integrating Customer Relationship Management (CRM) systems enables a seamless flow of customer data, allowing for more personalized communication in context. Using technology enables companies to serve up the next best offer, action, or channel to guide customers in the direction they want to go.
Siloed communication channels, inconsistent messaging, a lack of customer data integration and the need for real-time updates can be obstacles to consistency. Integrating communication channels, employing a unified messaging strategy with a Center of Excellence (CXE) model, tapping into a customer data platform (CDP) and using omnichannel platforms can help organizations overcome these challenges.
OpenText offers a solution to improve relevancy, consistency and responsiveness:
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.