Transform Tier 1 support with generative AI
What GenAI capabilities should you seek for your ITSM and what use cases can you start with? Get answers and avoid overspending.
Overview
-
Elevate user experiences
Give users the answers they need to self-resolve questions using a GenAI virtual agent that understands user intent and provides human-like responses.
-
Cut support costs
Free up overburdened service desk agents and increase their Tier 1 support and ticket-handling efficiency with assistance from GenAI virtual agents.
-
Stay secure and ethical
Use a GenAI service that runs on a private LLM, works with domain-specific enterprise knowledge, and incorporates built-in safeguards to ensure responses are unbiased and appropriate.
How will generative AI impact the role of humans in IT service management?
ITSM generative AI use cases
Answer common service desk questions
Respond to user requests and guide them through automated service offerings.
Support service desk agents
Summarize cases and suggest solutions for handling incoming incidents and requests with the touch of a button.
Retrieve knowledge
Draw from enterprise knowledge repositories and approved external websites to support user queries, problem solving, and knowledge article creation.
Related products
OpenText™ IT Operations Aviator
Empower users, service agents, and IT staff to find the answers they need with private generative AI
Generative AI resources
Elevate your ITSM with a generative AI chatbot powered by a private LLM
Watch the videoIT Operations Aviator
Read the overviewThey modernized their service management—you can too
Read their storiesWhat it takes to build a game-changing, enterprise-ready, generative AI virtual agent
Read the blogOpenText expands delivery for private generative AI
Read the blogBoost service desk agent productivity with GenAI that suggests solutions
Read the blog
Sign up to meet with a local solutions expert
Discover the power of private generative AI for smarter IT service management
Request a personalized demo
