Messaging & Fax

OpenText Core Messaging

Message intelligent experiences across channels

A desktop computer showing OpenText Core Messaging

AI and messaging are changing customer experienceGet the CIO paper

Engage customers with omnichannel messaging

Reaching today’s customers requires speed, personalization, and scale across every channel they use. But managing it all doesn’t have to be complicated. You need one platform to simplify and amplify your communications. You need OpenText™ Core Messaging.

Send the right message at the right time with OpenText Core Messaging

OpenText Core Messaging is a cloud-based omnichannel messaging platform that enables businesses to send secure, personalized communications via SMS, email, WhatsApp, voice, push, and fax. With one intuitive interface, it simplifies multichannel messaging, improves compliance with assured delivery, and supports customer experience initiatives, empowering organizations to deliver the right message at the right time to the right customer.

Read the product overview

Why OpenText Core Messaging?

Streamline communications, boost engagement, and reduce complexity with a secure, omnichannel messaging platform designed for assured delivery compliance, speed, and operational efficiency.

  • 6+
    channels
    Send email, SMS, WhatsApp, RCS, push, fax, and voice messages to reach every customer from one cloud-native messaging platform.
  • 1
    interface
    Manage all channels from a single user-friendly dashboard to reduce IT complexity and improve messaging efficiency.
  • 360°
    visibility
    Monitor message delivery, engagement, and performance with built-in analytics to optimize customer outreach.

Use cases

Support marketing, operations, and IT teams with flexible, secure messaging use cases—from urgent alerts and transactional updates to personalized campaigns and workflow automation by integrating customer systems and orchestrating multi-channel journeys.

  • Send time-sensitive alerts and updates across SMS, email, or voice. Ensure delivery of critical communications with high performance and reliability across all customer-preferred channels.

  • Create tailored, channel-specific messages and campaigns using branded messaging to increase relevance, boost loyalty, and drive stronger customer connections.

  • Manage messaging campaigns across SMS, email, push, and WhatsApp from one platform. Monitor engagement and fine-tune strategies for greater conversion and response.

  • Connect OpenText Core Messaging with CRM, ERP, and billing systems to automate communications, trigger workflows, and personalize customer journey outreach.

    Key features

    Power intelligent, secure messaging with assured delivery, analytics, and integrations—all from one unified platform.

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    Omnichannel message delivery

    Enables you to send SMS, email, WhatsApp, fax, voice, RCS, and push notifications from one cloud platform, ensuring consistent communications across all preferred customer channels.

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    Email and SMS scalability

    Delivers high volumes of transactional and promotional emails via shared or dedicated IPs and SMS globally with support for short codes, 10DLC, and toll-free numbers in the US.

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    Real-time analytics

    Track message delivery, open rates, clicks, and channel performance, enabling you to optimize campaigns with actionable data from a built-in analytics dashboard.

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    WhatsApp and RCS support

    Makes it easy to engage global customers through secure, branded WhatsApp and RCS messages with interactive cards, buttons, and media-rich content, ideal for mobile-first strategies.

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    Assured delivery with seamless integration with OpenText Communications

    Integrates with OpenText™ Communications to trigger messaging from CCM workflows and ensure reliable, trackable, and compliant message delivery across all supported channels.

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    Security and compliance

    Protects sensitive data with encryption, audit trails, archiving, and opt-outs. Supports GDPR, SOC 2, and data residency via sovereign data centers in the U.S. and EU.

    Accelerate the value of OpenText Core Messaging

    Deployment

    OpenText offers deployment choice and flexibility for OpenText Core Messaging.

    Professional Services

    OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

    Partners

    OpenText helps customers find the right solution, the right support, and the right outcome.

    Training

    OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

    Communities

    Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

    Premium Support

    Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

    OpenText Core Messaging resources

    Bakkersland Logo

    Lowered costs, reduced risk, and provided greater reliability

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    Manutan logo

    Provides exceptional customer communications globally with OpenText

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    5 ways to boost customer engagement

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    OpenText Communications with OpenText Core Messaging

    Read the product overview

    5 ways to boost customer engagement

    View the infographic

    OpenText Communications with OpenText Core Messaging

    Read the product overview
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    Send the right message at the right time with OpenText Core Messaging

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    OpenText Core Messaging demo

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    • An omnichannel customer experience delivers seamless, consistent interactions across touchpoints—digital platforms, apps, messaging, and physical locations. It unifies customer data and context between channels, allowing customers to begin an interaction on one channel and continue it on another.

    • Omnichannel experiences drive higher customer satisfaction, loyalty, and lifetime value through personalized interactions. Organizations benefit from increased conversion rates, larger average purchase values, and improved operational efficiency.

    • The unified view of customer data enables better decision-making, reduces service costs, and creates competitive differentiation in increasingly crowded markets.

      April 11, 2025

      Messaging just got a major glow up

      WhatsApp and RCS features coming to OpenText Core Messaging.

      Read the blog
      December 10, 2024

      Drive sales with digital-first communications

      Is your brand designing communications for the digital-first paradigm?

      Read the blog
      January 31, 2024

      Manutan combines digital services with the human touch to delight customers

      How a B2B retailer optimizes communications.

      Read the blog

      What is customer experience?

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      What is customer communications management?

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      What is customer experience management?

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      What is customer experience?

      Learn more

      What is customer communications management?

      Learn more

      What is customer experience management?

      Learn more

      Take the next step

      Deliver secure, personalized communications across every channel your customers use from an intelligent unified messaging cloud platform.

      Contact us to learn more