OpenText Core Messaging
Start conversations on your customers' channel of choice
How AI and messaging are changing customer experienceGet the CIO paper
Overview
How mission-critical messaging can benefit businesses
Discover the advantages of using OpenText Core Messaging.
-
Grow mobile-first communications
Offer customers timely information on their mobile devices via SMS, WhatsApp, and push.
-
Optimize messaging performance
Easily uncover valuable insights with data analytics and performance metrics for all messaging channels accessible within a single web user interface.
-
Increase customer loyalty
Create and deliver targeted offers and personalized messages that enhance customer experience, strengthen engagement, and increase loyalty.
-
Fuel sales and grow revenue
Respond faster to market trends and customer behaviors with business messaging services that help capitalize on new sales opportunities and increase revenue.
Why OpenText Core Messaging?
-
Omnichannel messaging: Email, SMS, WhatsApp, and more
Get email, SMS, WhatsApp, push, voice, and fax messaging channels together in a single, cloud-based messaging platform, eliminating siloed communication services.
-
Assured message delivery
Minimize the risk of non-delivered email and SMS messages with pre-built integrations for end-to-end document creation and delivery.
-
Reimagined customer conversations
Tap into generative AI and start two-way messaging conversations while connecting all touchpoints to uncover customer journey insights and drive next best action.
Key features
-
Email delivery
Delivers high volumes of email messages on both shared and dedicated IP ranges using a scalable architecture.
-
SMS delivery
Provides global bi-directional SMS message delivery with support for short codes, 10DLC, and toll-free numbers in the U.S., and dedicated and shared (where laws permit) short and long codes everywhere else.
-
WhatsApp delivery
Enables secure, branded, and engaged communication capabilities on the world’s most popular messaging app.
-
Modern REST APIs
Offers APIs for email, SMS, push, voice, and fax messaging that allow for integration with a wide range of back-end systems—including CRM and customer communications tools— and support OAUTH 2.0, the industry-standard protocol for authorization.
-
Operational analytics
Provides rich insights with visual representation of key metrics, including messaging volume, system performance, and message deliverability.
-
Security and compliance
Ensures data sovereignty compliance with laws like GDPR by providing immediate document deletion and encrypted archiving, and helps keep information safe with added security settings.
Accelerate the value of OpenText Core Messaging
Deployment
OpenText offers deployment choice and flexibility for OpenText Core Messaging.
- Run anywhere and scale globally in the public cloud of your choiceOpenText Public Cloud (Multi-Tenant SaaS)
- Develop, connect, and extend your information management capabilitiesAPI from OpenText Developer Cloud
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Get a trusted partner to guide your information management pathYour journey to success
- Propel your business into the future with modern solutionsNextGen Services
- Accelerate your information management journeyConsulting Services
- Unlock the full potential of your information management solutionCustomer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
- Search OpenText's Partner directoryFind a Partner
- Industry-leading organizations that enhance OpenText products and solutionsStrategic Partners
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoptionLearning Services
- Unlimited access to training with personalized tiers to fit your needsLearning Subscriptions
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and networkOpenText’s forums
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
