AI and messaging are changing customer experienceGet the CIO paper
Reaching today’s customers requires speed, personalization, and scale across every channel they use. But managing it all doesn’t have to be complicated. You need one platform to simplify and amplify your communications. You need OpenText™ Core Messaging.
Streamline communications, boost engagement, and reduce complexity with a secure, omnichannel messaging platform designed for assured delivery compliance, speed, and operational efficiency.
The ROI of the OpenText [Core Messaging] solution was just one-and-a-half years—half of our corporate target.
Using OpenText [Core Messaging], we provide invoices to customers in their preferred format and language. With the built-in traceability feature, we can keep track of when emails are delivered, opened, and downloaded.
Support marketing, operations, and IT teams with flexible, secure messaging use cases—from urgent alerts and transactional updates to personalized campaigns and workflow automation by integrating customer systems and orchestrating multi-channel journeys.
Send time-sensitive alerts and updates across SMS, email, or voice. Ensure delivery of critical communications with high performance and reliability across all customer-preferred channels.
Create tailored, channel-specific messages and campaigns using branded messaging to increase relevance, boost loyalty, and drive stronger customer connections.
Manage messaging campaigns across SMS, email, push, and WhatsApp from one platform. Monitor engagement and fine-tune strategies for greater conversion and response.
Connect OpenText Core Messaging with CRM, ERP, and billing systems to automate communications, trigger workflows, and personalize customer journey outreach.
Power intelligent, secure messaging with assured delivery, analytics, and integrations—all from one unified platform.
Enables you to send SMS, email, WhatsApp, fax, voice, RCS, and push notifications from one cloud platform, ensuring consistent communications across all preferred customer channels.
Delivers high volumes of transactional and promotional emails via shared or dedicated IPs and SMS globally with support for short codes, 10DLC, and toll-free numbers in the US.
Track message delivery, open rates, clicks, and channel performance, enabling you to optimize campaigns with actionable data from a built-in analytics dashboard.
Makes it easy to engage global customers through secure, branded WhatsApp and RCS messages with interactive cards, buttons, and media-rich content, ideal for mobile-first strategies.
Integrates with OpenText™ Communications to trigger messaging from CCM workflows and ensure reliable, trackable, and compliant message delivery across all supported channels.
Protects sensitive data with encryption, audit trails, archiving, and opt-outs. Supports GDPR, SOC 2, and data residency via sovereign data centers in the U.S. and EU.
OpenText offers deployment choice and flexibility for OpenText Core Messaging.
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An omnichannel customer experience delivers seamless, consistent interactions across touchpoints—digital platforms, apps, messaging, and physical locations. It unifies customer data and context between channels, allowing customers to begin an interaction on one channel and continue it on another.
Omnichannel experiences drive higher customer satisfaction, loyalty, and lifetime value through personalized interactions. Organizations benefit from increased conversion rates, larger average purchase values, and improved operational efficiency.
The unified view of customer data enables better decision-making, reduces service costs, and creates competitive differentiation in increasingly crowded markets.
WhatsApp and RCS features coming to OpenText Core Messaging.
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