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OpenText IDOL Semantic Search Tools

Semantic answers to search queries—powered by IDOL

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Answer search queries in a conversational manner through natural language processing (NLP). With access to multiple information types, the automated human-like capabilities engage in dialog that furthers knowledge discovery.

Key benefits of Semantic Search Tools

AI question-answer bank

FAQs to the rescue

Our technology incorporates existing question-answer banks such as FAQs to answer queries using natural language processing.

Use existing knowledge banks for customer queries

Fact banks

Find facts faster

Find data from specific fields within a structured database to retrieve correct responses quickly.

Speed search results within structured data

Text passage extraction

Search documents when databases won’t do

If your FAQ or fact databases don’t hold the answer, OpenText™ AI Digital Assistant searches documents to find segments that best answer a user’s query.

Expand searches beyond databases and FAQs

Provide natural language answers in response to users’ queries

Take advantage of OpenText and partner services

Professional Services

Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


Find the right solution, the right support and the right outcome.


Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with Semantic Search Tools.

See more success stories
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Cutting-edge racing team sets itself up for success with real-time analytics driven by powerful AI and machine learning through OpenText IDOL

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The power pair—IDOL and KeyView—deliver proven, precise search, analytical, and filtering capabilities for compliance and information governance

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OpenText IDOL enables customers to improve their operations by providing query speeds five times faster than a local competitor and reducing report generation time and manual effort by 50 percent

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Semantic Search Tools resources

Closing the gaps in natural language processing

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Artificial Intelligence for Virtual Assistant

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IDOL—Unified text, speech and video analytics

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What is Artificial Intelligence (AI)?

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What is Virtual Assistant?

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