Unstructured Data Analytics

OpenText IDOL Audio Analytics

AI audio classification analysis—powered by IDOL

A commuter looking at his phone


A futuristic office setting

OpenText™ IDOL™ Audio Analytics AI capabilities convert audio files into actionable analytics to gain real business intelligence. Natural language processing gives you true-to-conversation text files that can be stored and analyzed for quality assurance, topic matter, and trends in messaging.

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Key benefits of IDOL Audio Analytics

Speech-to-text transcription

Accurate conversation transcriptions

OpenText™ IDOL's speech-to-text capabilities transcribe audio files using natural language processing and speaker detection. You get true-to-conversation files that can be stored and analyzed.

Analyze topics and trends

Store audio files in text format for analysis

Audio classification

Reduce manual efforts in audio analysis

Automatically or manually train IDOL to categorize some or all of an audio file into groups based on specific rules or identified similarities to reduce manual efforts

Use across industries

Improve accuracy and holistic understanding of audio files

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Speaker identification

Who said what?

Identify specific, known speakers from across your entire data set to properly annotate your audio files

Get a more thorough analysis of audio files when you include speaker identification

Search transcriptions more easily


Language identification

Analyze and extract content in over 40 languages and dialects—out of the box.

Event detection

Identify and get notified of non-language events such as baby cries, gunshots, or changes in roadside audio.


Security entitlement preservation, authentication, access control, and user homogenization.

Take advantage of OpenText and partner services

Professional Services

Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


Find the right solution, the right support and the right outcome.


Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


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See how customers are succeeding with IDOL Audio Analytics

See more success stories
Jaguar TCS Racing

Cutting-edge racing team sets itself up for success with real-time analytics driven by powerful AI and machine learning through IDOL

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Capax Discovery, Inc.

The power pair—IDOL and KeyView—deliver proven, precise search, analytical, and filtering capabilities for compliance and information governance

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Auckland Transport

Auckland Transport expands video analytics and realizes its vision of safer roads and more efficient public transportation

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Closing the gaps in natural language processing

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IDOL—Unified text, speech and video analytics

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IDOL for transportation security—Close transportation security gaps

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