The OpenText™ Experience Platform for Customer Experience Management (CXM) seamlessly integrates customer communication capabilities, including batch communications, interactive and on-demand, messaging, voice mail and secure document delivery, such as output management and digital fax, to deliver personalized, relevant and consistent communications across all channels and touchpoints.
Seamlessly scale from single departmental use to enterprise-wide, across all brands and geographies, with a single, market-leading platform.
Easily achieve true omnichannel communication by leveraging an unmatched breadth of capabilities through best-of-breed plug-and-play.
Leverage our partnership with Google for expanded cloud platform, big data, analytics and personalization capabilities.
Discover the advantages of using Experience Platform CXM.Read the blog
Improve customer experiences with the highest level of personalization available and optimize operations with a single integrated tool to save both time and money.
Eliminate silos by enabling marketing, communications and customer service to work together in a Center of Excellence approach to deliver true omnichannel experiences.
Leverage AI and machine learning to create personalized experiences across channels, including next best action, next best offer and next best channel, at enterprise scale.
Increase brand relevance and distinction by providing the right content, at the right time, through the right channel.
Increase productivity with content governance and business user/marketing workflows and enhance ease of use with automation and scalability.
Provide fast, consistent, personalized and seamless experiences across the entire customer journey, from acquisition to retention.
Provides single-source data for all customers across all experiences, communications and 1:1 engagement touchpoints, such as email, SMS, voice and push notifications.
Collects and unifies customer data from multiple sources, including Google, to build a single personalized communication.
Allows customers and employees to interact with the organization in realtime, in a safe environment and with full personalization.
OpenText offers deployment choice and flexibility for Experience Platform CXM.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
OpenText helps customers find the right solution, the right support and the right outcome.
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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