OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Journey management and AI are changing customer experienceFind out how in the CIO paper
Truly engaging customer experiences start as insights and analysis gleaned from data captured in customer interactions. How do CX pros get the real-time analytics and orchestration they need to build the highly personalized communications customers expect?
Empower teams to deliver smarter, data-driven customer journeys with AI-powered automation, analytics, and omnichannel orchestration.
OpenText Core Journey enables marketing, CX, and business teams to capture data, visualize performance, orchestrate actions, personalize experiences, and integrate systems—so you can power every customer moment from start to finish.
Collect behavior data from any channel to inform journey insights and real-time automation across business functions.
Build dashboards that reveal how customers engage with each step of their journey from awareness to conversion, helping teams identify drop-offs, improve conversion rates, and optimize experiences.
Automate next-best actions using behavior-triggered workflows and business rules across all digital and assisted channels.
Connect to OpenText™ Experience Cloud, CRMs, and marketing platforms to unify data and streamline execution.
Use journey analytics and real-time signals to identify at-risk customers and proactively reduce churn.
Trigger personalized communications outreach across all key channels and applications based on preferences and live behaviors.
Leverage the advanced features of customer journey management software built for agility and insight.
Tracks customer event and behavior data from any channel to power engagement decisions and trigger personalized experiences.
Maps and automates customer journeys using drag-and-drop tools to automate next-best actions based on behavior and business rules.
Builds and configures reusable data sets to support reporting, segmentation, and action-triggering logic without heavy IT involvement.
Creates real-time dashboards that help business users monitor performance drop-offs and conversion across the journey and make informed decisions.
Applies machine learning to detect patterns, predict behavior, and personalize experiences, powering insights and triggering relevant next best actions.
Connects to OpenText Experience Cloud and third-party systems to unify customer journey management workflows.
OpenText offers deployment choice and flexibility for OpenText Core Journey.
OpenText Public Cloud (Multi-Tenant SaaS)
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
Your journey to success
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OpenText helps customers find the right solution, the right support, and the right outcome.
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OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
Digital customer journeys are all the touchpoints a customer goes through in their interactions with an organization. Customer journeys focus on digital channels but include non-digital channels such as contact centers and physical experiences. It is imperative journeys are well orchestrated.
Having mapped and optimized all customer touchpoints, it combines data analytics, automation, and personalization to understand behaviors, identify pain points, and build seamless, omni-channel experiences—enabling organizations to proactively guide customers along their preferred paths.
Increasing loyalty and revenue by delivering personalized experiences that anticipate needs. Providing unified customer insights, removing friction points, and improving conversion rates. Reducing operational costs while increasing satisfaction, retention, and lifetime value.
Unlock insights to personalize experiences.
Read the blogElevate customer journeys while unlocking new opportunities.
Read the blogCustomers and their journeys are at the heart of every thriving business.
Read the blogCustomer journeys are more complex than ever, requiring one-to-one personalization across experiences.
Read the blog