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of businesses think they are communicating effectively with customers, only 20% of consumers agree.
OpenText™ Core Experience Insights is a cloud-based, SaaS application designed to help create more engaging customer experiences. Aggregating customer event data from multiple touchpoints, Core Experience Insights produces comprehensive analysis and insights enabling the orchestration of customer communication events from engagement through acquisition.
Map customer journeys to meet the individual needs of each customer.
Seamlessly connect to Experience Platform applications and components for both data collection and automation of next steps.
Aggregate customer events and related data from virtually any source into one location.
Design and deploy dashboards tailored to the specific needs of any organization, function or team, including operational metrics that are not journey-specific.
Discover the advantages of using Core Experience Insights.Read the brief
Analyze overall customer behavior patterns to orchestrate next actions that offer greater relevance and reward.
Centralize and analyze data from marketing content, applications, channels and devices in a single view for key analysis and insights into customer interactions.
Gauge campaign performance with a comprehensive view of events and touchpoints and quickly adjust tactics to meet marketing goals.
Create and deploy comprehensive customer journeys with pre-populated pull-down menus that manage the entire customer journey from engagement to retention.
Leverage cloud-based, SaaS technology to stay up to date and maximize ROI.
Maps customer interactions across customer-event data sets, business rules and associated journey dashboards using a wizard-like process.
Integrates with OpenText Exstream, OpenText TeamSite and OpenText Qfiniti to capture events and apply rules to orchestrate and automate the next action based on customer behavior.
Display queries and data sets in a chart or graph with a simple click, allowing for easy custom report and dashboard creation with in-depth drilldown analysis.
OpenText offers deployment choice and flexibility for OpenText Core Experience Insights.
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
OpenText helps customers find the right solution, the right support and the right outcome.
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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