Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations

Products

Overview Business Network

Connect once, reach anything with a secure B2B integration platform

Industry Applications and Services

OpenText™ Business Network Aviator(AI)

Revolutionize connectivity across the internet of clouds

Products

Overview Content

Reimagine knowledge with AI-ready content management solutions

Capture and Intelligent Document Processing

OpenText™ Content Aviator(AI)

Supercharge intelligent workspaces with AI to modernize work

Products

Overview Cybersecurity

Integrated cybersecurity solutions for enterprise protection

Identity and Access Management

Digital Forensics and Incident Response

OpenText Cybersecurity for SMBs & MSPs

Purpose built data protection and security solutions

OpenText™ Cybersecurity Aviator(AI)

Reinvent threat hunting to improve security posture with the power of agile AI

Products

Overview DevOps

Ship better software—faster—with AI-driven DevOps automation, testing, and quality

DevOps Platform

OpenText™ Core Software Delivery Platform

PPM and Strategic Portfolio Management

OpenText™ Project and Portfolio Management

OpenText™ DevOps Aviator(AI)

Elevate millions of developers with AI-powered DevOps experiences

Products

Overview Experience

Reimagine conversations with unforgettable customer experiences

OpenText™ Experience Aviator(AI)

Transform customer communications with private generative AI

Products

Overview Observability and Service Management

Get the clarity needed to cut the cost and complexity of IT operations

Automation and Vulnerability Remediation

OpenText™ Service Management Aviator(AI)

Redefine Tier 1 business support functions with self-service capabilities from private generative AI

Products

Overview APIs

Build custom applications using proven OpenText Information Management technology

OpenText™ API Technical Documentation

OpenText™ Aviator Thrust

Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows

Products

Overview Device and Data Protection

Protect what matters, recover when it counts

Enterprise Data Backup and Disaster Recovery Solutions

Hybrid Work, Email, and Team Collaboration

Unified Endpoint Management Tools

Email Archiving, E-Discovery, Data Archiving Compliance

Connectivity and Document Management

Back

Solutions

Overview Information Reimagined

Get greater visibility and sharper insights from AI-driven information management. Ready to see how?

Solutions

Overview Aviator AI

Break free from silos, streamline processes, and improve customer experiences with secure information management for AI

Solutions

Overview Industry solutions

Improve efficiency, security, and customer satisfaction with OpenText

Solutions

Overview Solutions for Enterprise Applications

Run processes faster and with less risk

Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP

Connect content to business processes for better productivity and stronger governance

Optimize Salesforce effectiveness by bringing together transactional data and unstructured content

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Services

Overview Services

Achieve digital transformation with guidance from certified experts

Professional Services

Modernize your information management with certified experts

Customer Success Services

Unlock the full potential of your information management solution

Support Services

Turn support into your strategic advantage

Managed Services

Extend IT teams with certified OpenText application experts

Learning Services

Discover training options to help users of all skill levels effectively adopt and use OpenText products

Services

Overview Professional Services

Modernize your information management with certified experts

Services

Overview Customer Success Services

Unlock the full potential of your information management solution

Services

Overview Support Services

Turn support into your strategic advantage

Services

Overview Managed Services

Extend IT teams with certified OpenText application experts

Services

Overview Learning Services

Discover training options to help users of all skill levels effectively adopt and use OpenText products

Back

Partners

Overview Find a partner

Information is the heartbeat of every organization. We build information management software so you can build the future

Featured Partners

Public Cloud Partners

Enterprise Application

Partners

Overview Cloud Partners

OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere

Migrate, optimize and manage information management solutions on AWS

Optimize performance and reduce costs with applications deployed on a secure, globally scaled platform

Accelerate migration and modernization with deployment in a highly secure and compliant public cloud

Partners

Overview Enterprise Application Partners

OpenText partners with top enterprise app providers to unlock unstructured content for better business insights

Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP

Connect content to business processes for better productivity and stronger governance

Optimize Salesforce effectiveness by bringing together transactional data and unstructured content

Partners

Overview Partner Solutions

Discover flexible and innovative offerings designed to add value to OpenText solutions

Partners

Overview Resources for Partners

Discover the resources available to support and grow Partner capabilities

Back

Overview Customer Support

Get expert product and service support to accelerate issue resolution and keep business flows running efficiently

Overview Resources

Explore detailed services and consulting presentations, briefs, documentation and other resources

OpenText Core Journey

Transform outcomes with data-powered customer journey management

Contact us

A desktop computer showing the OpenText Core Journey platform.

Journey management and AI are changing customer experienceFind out how in the CIO paper

Deliver amazing experiences with customer journey management software

Truly engaging customer experiences start as insights and analysis gleaned from data captured in customer interactions. How do CX pros get the real-time analytics and orchestration they need to build the highly personalized communications customers expect?

OpenText™ Core Journey is customer journey management software that collects and analyzes event data from across channels, devices, and applications. Designed for CX teams and business users, OpenText Core Journey uses AI-powered dashboards and easy-to-use orchestration tools to map and automate next-best actions and increase retention.

Read the product overview

Why OpenText Core Journey?

Empower teams to deliver smarter, data-driven customer journeys with AI-powered automation, analytics, and omnichannel orchestration.

360°
visibility
Break down data silos with centralized event collection and full visibility across channels and customer touchpoints.
100%
cloud-native platform
Deploy quickly and scale easily with intuitive, easy-to-use journey tools designed for business users.
AI-driven
intelligent orchestration
Automate decisions using AI and rules-based logic to trigger contextual, personalized experiences in real time.

Use cases

OpenText Core Journey enables marketing, CX, and business teams to capture data, visualize performance, orchestrate actions, personalize experiences, and integrate systems—so you can power every customer moment from start to finish.

Collect behavior data from any channel to inform journey insights and real-time automation across business functions.
Build dashboards that reveal how customers engage with each step of their journey from awareness to conversion, helping teams identify drop-offs, improve conversion rates, and optimize experiences.
Automate next-best actions using behavior-triggered workflows and business rules across all digital and assisted channels.
Connect to OpenText™ Experience Cloud, CRMs, and marketing platforms to unify data and streamline execution.
Use journey analytics and real-time signals to identify at-risk customers and proactively reduce churn.
Trigger personalized communications outreach across all key channels and applications based on preferences and live behaviors.

Key features

Leverage the advanced features of customer journey management software built for agility and insight.

A screenshot of the OpenText Core Journey user interface showing source and event counts.

Event data capture

Tracks customer event and behavior data from any channel to power engagement decisions and trigger personalized experiences.

Journey orchestration

Maps and automates customer journeys using drag-and-drop tools to automate next-best actions based on behavior and business rules.

A screenshot of the OpenText Core Journey user interface.

Data set designer

Builds and configures reusable data sets to support reporting, segmentation, and action-triggering logic without heavy IT involvement.

Dashboard reporting

Creates real-time dashboards that help business users monitor performance drop-offs and conversion across the journey and make informed decisions.

A screenshot of the OpenText Core Journey user interface showing a top-down funnel and a pie chart.

AI-powered analysis

Applies machine learning to detect patterns, predict behavior, and personalize experiences, powering insights and triggering relevant next best actions.

A screenshot of the OpenText Core Journey user interface showing a settings menu.

Seamless integrations

Connects to OpenText Experience Cloud and third-party systems to unify customer journey management workflows.

Accelerate the value of OpenText Core Journey

Deployment

OpenText offers deployment choice and flexibility for OpenText Core Journey.

Run anywhere and scale globally in the public cloud of your choice

OpenText Public Cloud (Multi-Tenant SaaS)

Professional Services

OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Get a trusted partner to guide your information management path

Your journey to success
Accelerate your information management journey

Consulting Services

Propel your business into the future with modern solutions

NextGen Services
Unlock the full potential of your information management solution

Customer Success Services

Partners

OpenText helps customers find the right solution, the right support, and the right outcome.

Search OpenText's Partner directory

Find a Partner
Explore OpenText's Partner solutions catalog

Application Marketplace

Industry-leading organizations that enhance OpenText products and solutions

Strategic Partners

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

Meet the demands of all types of users for effective adoption

Learning Services

Unlimited access to training with personalized tiers to fit your needs

Learning Subscriptions

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Explore ideas, join discussions, and network

OpenText’s forums

Premium Support

Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

Get personalized, one-on-one assistance from technical and strategic experts

Premium Support

OpenText Core Journey resources

Digital customer journeys are all the touchpoints a customer goes through in their interactions with an organization. Customer journeys focus on digital channels but include non-digital channels such as contact centers and physical experiences. It is imperative journeys are well orchestrated.
Having mapped and optimized all customer touchpoints, it combines data analytics, automation, and personalization to understand behaviors, identify pain points, and build seamless, omni-channel experiences—enabling organizations to proactively guide customers along their preferred paths.
Increasing loyalty and revenue by delivering personalized experiences that anticipate needs. Providing unified customer insights, removing friction points, and improving conversion rates. Reducing operational costs while increasing satisfaction, retention, and lifetime value.