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OpenText Documentum

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What is enterprise content management?

Enterprise content management (ECM) is a set of processes and technologies which manage information flows across the organization, from capture to archiving and disposition. ECM software has now evolved with a new generation of content services, changing the way organizations approach ECM.

Content services platforms now allow organizations to realize the full value of the content and data available to them, rather than isolating content in separate repositories that are difficult to access and do not provide context. Content services are a major step forward in connecting people, processes and content across organizations and with their customers, suppliers and other business partners.

OpenText Documentum overview

OpenText Documentum offers a broad set of capabilities to manage and extract value from content of all kinds across the enterprise. Its industry-leading content services allows organizations to establish control of their critical information with a single source of the truth, simplifying access to the most recent, approved business content.

Documentum case management features bind content together with process and automation to assemble complete case files with minimal effort to streamline important business processes for greater efficiency, consistent quality, and faster cycle times.

By keeping content secure and well-protected for future use, users can quickly address information requests and respond to regulatory inquiries, while ensuring that employees do not access unapproved or superseded information.

OpenText Documentum features

  • Content services

    Content services

    Supports the entire content lifecycle with a wide range of formats, including Office documents, images, CAD files, rich media and more. Provides powerful and flexible search, as well as access, versioning, and metadata controls.

  • Personalized user experience

    Personalized user experience

    Enables organizations to deliver highly personalized, role-based user experiences and task-based case views that drive productivity and optimize user adoption.

  • Process management

    Process management

    Combines traditional business process management with content to orchestrate who needs to take action and when, presenting relevant information in the most relevant context to drive consistent, high-quality decisions.

  • Content governance

    Content governance

    Includes strong levels of encryption, including compliance with the FIPS standard and default 128-bit AES level encryption and controls the entire lifecycle of corporate records, as well as content retention and disposition policies.

  • Extensible and interoperable

    Extensible and interoperable

    Leverages a service-oriented architecture and enables integrations with disparate repositories and enterprise applications. Enables solutions developers to leverage standard technologies, including CMIS, SOAP and restful APIs.

  • Cloud ready

    Cloud ready

    Available as a fully managed or cloud-based service and includes automated orchestration to support deployment to either private or public cloud infrastructure. Also supports cloud-based applications.

  • Secure and scalable

    Secure and scalable

    Offers a robust, fault-tolerant, cloud-ready architecture to manage and control all information content, with multilanguage support and localization for global environments. Scales to meet the most strenuous requirements while ensuring constant enforcement of governance policies, regardless of location.

  • Personalized experience

    Content collaboration

    Supports collaboration throughout the lifecycle of a wide range of content types, from common office documents to rich media and more. Provides content security, access controls and automatic versioning.

OpenText Documentum benefits

  • Trusted information

    Quickly search and access the right information in context and have confidence that information is ready to meet compliance needs.

    Screenshot of an example use case of Case Management built on Documentum xCP
  • Increased productivity

    Benefit from easy-to-use user experiences and streamlined business processes, while reducing cycle times with management orchestration.

    Screenshot of OpenText Content Connect menu options appearing on the Microsoft Word Online ribbon menus
  • Reduced risk

    Protect the organization against future legal or regulatory risks with security, records management and retention services.

    Screenshot of Documentum content and user activity represented graphically using OpenText Magellan Reporting & BI
  • Enhanced agility

    Rapidly modify or augment to meet changing business conditions with flexible user interfaces configured to meet specific role requirements and APIs that integrate with business systems.

    Screenshot of Documentum D2 Smart View Home screen

Documentum Platform products

Magic Quadrant for Content Services Platform

Get the Gartner MQ for Content Services Platforms

Learn why OpenText is named a leader in the latest Magic Quadrant for Content Services Platforms and recognized for both vision and ability to execute.

Read the Gartner report

Download the Ovum Decision Matrix: Selecting a Content Services Solution, 2019–2020