OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Government organization uses the OpenText™ Extended ECM cloud platform to manage cultural and administrative records
Te Puni Kōkiri is the government of New Zealand’s principal policy advisor on Māori wellbeing and development. Established in its current form in 1992, the organization engages with Māori communities across the country, and represents their interests to government ministers.
Stuart Gregory, chief information officer at Te Puni Kōkiri, said, “From an operational perspective, we work where the Māori population is. We have 17 regional offices across the country. Our face-to-face engagement with these communities directly informs the advice we provide to the government.”
Information management is a key enabler of Te Puni Kōkiri’s mission. As well as supporting back-office activities such as human resources and administration, employees rely on the organization’s content management platform to save notes from meetings with Māori communities, draft policy recommendations, and more.
Gregory continued, “We have a vast holding of records, from ordinary administrative materials to priceless historical documents. In Māori culture, there is a strong tradition that knowing the past gives us strength in the present. As a result, it is crucial for Te Puni Kōkiri to be a trusted custodian of records.”
Alongside its paper records, Te Puni Kōkiri manages a large volume of digital documents, which were previously stored in an on-premises data center near to Te Puni Kōkiri’s headquarters.
“For almost a decade, OpenText Extended ECM has been Te Puni Kōkiri’s system of record for anything covered by our information management standards,” explained Gregory. “The OpenText solution plays a vital role in meeting legal requirements such as the Public Records Act 2005 and Official Information Act 1982, which set out how we must handle information and make it available to the public on request. Every day, around 350 of our 450 employees use the solution to drive their work.”
Te Puni Kōkiri is continually looking for ways to enhance its services. As part of a long-term information management transformation, the organization looked for a way to bring its enterprise content management (ECM) capabilities to the cloud.
“We saw that moving to cloud would bring a range of benefits,” said Gregory. “As well as mitigating the risk of unplanned downtime for ECM capabilities because of a data center outage, the cloud would allow us to decommission our legacy infrastructure—saving costs, cutting power consumption, and shrinking our carbon footprint. In addition, we could free our IT team from time-consuming management activities, enabling them to focus on the transformation effort.”
“In OpenText, we have a partner with vast capability, and we’re looking forward to working together to plan what’s next.”
As the next step on its information management journey, Te Puni Kōkiri engaged OpenText to move its on-premises OpenText Extended ECM solution to the cloud—seamlessly, securely, and with no disruption for business users.
An end-to-end enterprise content management solution, from capture to full lifecycle management to archiving.
Bridge information silos, improve processes and strengthen governance.
Leverage a wide range of service and support options to proactively manage OpenText solutions.
Get a trusted partner to guide your Information Management path.
For Te Puni Kōkiri, records are considered “taonga”—the word for “treasures” in the Māori language. As a result, the organization wanted to work with a partner with the technology and experience to support its ECM requirements.
“The information we hold in OpenText Extended ECM includes important decision-making and strategy documents that guide our policy research,” commented Gregory. “For example, our policy team regularly consults documents in OpenText Extended ECM to make sure that the advice we are giving to ministers and the cabinet is sound. This information is mission critical for Te Puni Kōkiri, so data loss during the migration was simply not an option.”
After evaluating the advantages of moving its records to the OpenText Cloud, Te Puni Kōkiri engaged OpenText Professional Services to build its migration plan.
Working closely with OpenText Professional Services, Te Puni Kōkiri gradually migrated test environments to the new platform to identify and resolve potential issues. After a comprehensive testing process, the organization successfully moved its entire OpenText Extended ECM production environment to the OpenText Cloud.
“The OpenText Professional Services team did an exceptional job—they understood the importance of this project for Te Puni Kōkiri, and went out of their way to build our trust and confidence,” recalled Gregory. “The OpenText team did thorough testing so we could see our content was safe and secure in the cloud. In the end, the migration was completed without a hitch. OpenText performed the work over a weekend, and the new solution was ready as soon as our teams logged on the following Monday morning.”
By configuring the new cloud solution to use the familiar user interface of its previous on-premises deployment, Te Puni Kōkiri eliminated the need for training and change management during the transition to cloud.
“By default, all our employees get the Classic View interface that they are used to,” explained Gregory. “However, our people also have the option of switching to the latest Smart View experience if they choose to. We greatly appreciate this level of flexibility, because it allows us to take advantage of the latest capabilities of OpenText Extended ECM at our own pace.”
Gregory added, “We enjoy an excellent relationship with OpenText. Every month, the OpenText team meets with us to make sure our solution is running smoothly, and share news about upcoming features and capabilities.”Te Puni Kōkiri now feels prepared for any situation. “We wanted to move to a future-ready cloud platform, managed by a trusted partner. By leveraging the OpenText Cloud, we dramatically strengthened our disaster recovery capabilities while significantly reducing our IT management requirements,” said Gregory.
“The OpenText Professional Services team did an exceptional job—they understood the importance of this project for Te Puni Kōkiri, and went out of their way to build our trust and confidence.”
Today, Te Puni Kōkiri stores vital records in OpenText™ Extended ECM, delivered as a managed service in the OpenText Cloud—ensuring public records are available 24/7.
By moving from an on-premises platform to the cloud, Te Puni Kōkiri has significantly reduced the time and resources associated with information management tasks. OpenText Cloud Support Services now manages and maintains the solution, freeing Te Puni Kōkiri to focus on its core mission.
“By moving to OpenText Extended ECM in the cloud, we can reassign 1.5 full-time equivalents in IT to value-added activities instead of repetitive system-level management tasks,” said Gregory. “We have a lean IT team, and the efficiencies we have unlocked with OpenText Cloud Support Services will help us to focus on our ongoing information management transformation.”
Decommissioning the organization’s on-premises data center will make an important contribution to Te Puni Kōkiri’s environment, social and governance (ESG) commitments.
Gregory commented, “Because we’re part of the government of New Zealand, we have a commitment to reduce our carbon emissions by 2025. Moving to the OpenText Cloud will allow us to shut down our on-premises data center, which will help to shrink our carbon footprint. By moving records management to the cloud, we are supporting many aspects of our ESG commitments.”
While its journey with OpenText Extended ECM in the cloud is just beginning, Te Puni Kōkiri is already planning for the future. The organization wants to work with OpenText to improve its approach to metadata management, making it easier for employees to find records. Te Puni Kōkiri will also look to enable advanced information management capabilities such as automated governance, retention, and disposal policies to streamline its archiving and records management process.
“As we increase our use of Microsoft 365, we’re looking to take advantage of OpenText™ Extended ECM for Microsoft® Office 365™,” concluded Gregory. “In OpenText, we have a partner with vast capability, and we’re looking forward to working together to plan what’s next.”