Robert-Bosch-Krankenhaus

Solution

In an in-depth market analysis, OpenText (formerly Micro Focus) emerged as the leading contender, with Data Protector as the data management software. “Technologically, Micro Focus (now OpenText) had the better solution, and Micro Focus (now OpenText) offered an attractive price-performance ratio,” says Walid Sbaih.

With the hands-on involvement of Partner Bükotec, a proof of concept (PoC) for backup and restore solution was performed on site at RBK. All backup options were thoroughly tested and used to set up templates for subsequent migration. The PoC pilot installation was designed from the very start to be gradually expanded into a solution for productive use. “That saved us a lot of time, because we didn't have to set up the storage environment a second time following the PoC,” reflects Walid Sbaih.

Thanks to sound planning and thorough preparation, the new backup and restore solution at RBK went live only six months after the PoC. “IT projects do not always come off with so little stress. The human factor was key. Bükotec is not only our hardware supplier; they also provide excellent services that fit our needs,” says Walid Sbaih. “Our technical contact did his job very well. The project received the right level of attention from management. The manager responsible for our project guided the work to rapid and successful completion with strategic skill and personal commitment. The pleasant, constructive and friendly collaboration had a decidedly positive influence on the entire project.”

Our IT department is more than just the technical provider. We want to understand the needs of the user and deliver the maximum value to the hospital.

Results

Currently, each of the two mirrored storage systems contains about 220 TB of data from the hospital's production systems. Not only must this data be archived for 30 years; it must be auditable. Prompt data recovery is a key requirement.

The IT team at RBK can configure the 3PAR data storage system with the desired combination of solid-state (SSD) and SATA media without having to perform technical alterations. SSDs are used where high application performance is critical. For example, the Oracle databases were transferred from classical hard discs to SSDs. Radiology images that previously took twenty seconds to appear are now displayed in two seconds. “SSDs have ten times higher performance. This is immediately evident to our end customers,” notes Walid Sbaih.

All critical applications at RBK, including the databases and the virtual machines that run critical applications, are automatically backed up at regular intervals throughout the day. For the physical and virtual servers, Data Protector is used as the central backup software. The built-in deduplication process on StoreOnce saves RBK costs on storage capacity and time required for backups. Previous backups use pointers to reference blocks that were already backed up; as a result, the current backup process has to copy only the data that was newly added or changed. This enables RBK to shorten its backup windows without risking collisions between backup runs.

A particular advantage of the storage and backup solution is, in Walid Sbaih's opinion, the very high performance of its restore functionality. “What good is it if the restore takes an entire day, followed by hours of configuration work? At RBK, we can perform the restore in a few minutes,” Walid Sbaih points out.

With Data Protector, the IT team at RBK achieved the desired simplification and standardization of processes for its storage and backup management. “In the past, a lot of manual work was required. The high degree of automation has lightened the load on our IT administrators. We also greatly appreciate the thorough instructions and excellent support we received,” said Walid Sbaih.

Automatically generated reports provide a complete log of backup activity, including backup times, results produced, and the time of completion of outstanding backups (for instance, due to ongoing e-mail traffic). Data Protector also helps to identify capacity issues and bottlenecks early on.”

The switch to storage, backup and recovery infrastructure has delivered the desired results within the planned budget. The data storage and archiving processes at RBK meet all regulatory requirements for hospitals. The IT department consistently fulfils its service-level agreements. The performance of solution improves the productivity of the users and their work processes. IT administrators at RBK appreciate the manageability of the storage landscape.

In internal surveys at RBK, the IT department achieves excellent marks. “Our work is very well received, and the satisfaction of hospital staff fuels our motivation,” said Walid Sbaih. “We are keeping an eye on all technologies that serve our needs. Innovations such as cloud or big data could also be of interest at RBK in the future. Our overall strategy is ultimately to create value for hospital employees and for the entire company. All systems and technologies that serve this objective are of interest to us.