CX-E was the perfect fit, blending sophisticated Call Processing, Speech-Enabled Automated Attendant and Directories.
At the recommendation of long-time provider Morgan Birge & Associates, Navy Pier chose OpenText™ CX-E Voice to provide next generation Unified Communications integrated with its Avaya IP telephony platform. The goal in selecting the world class platform was to make it easier for inbound callers to access critical information about the Navy Pier and make the Navy Pier’s employees more accessible, efficient and secure in and away from the office.
Speech-enabled access improves experience
With more than 9 million visitors annually, Navy Pier receives a tremendous number of inbound calls. Because so many visitors call Navy Pier while driving, a speech-enabled communications solution that allowed visitors to obtain Navy Pier information “hands-free/eyes-free” was the ideal answer. The CX-E Speech Automated Attendant allows visitors to quickly and easily access Navy Pier information while driving, including hours, directions, security, and other options.
Information Accessible by Speech:
- Hours, Parking and Directions
- Connect to a Business
- 35 Restaurants and Food Vendors
- IMAX Theater
- Centennial Wheel
- Navy Pier Park
- Private and Group Events
- Lost and Found