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Leading IT Services and Software Company logoLeading IT Services and Software Company

OpenText Software Delivery Management streamlines application lifecycle management while enhancing security for full compliance with strict financial industry regulations

Leading IT Services and Software Company logo

Outcomes

  • Improved team collaboration through backlog views
  • Enhanced security with sophisticated data segregation capability
  • Efficiency gains with more control for users

Challenge

Provide a comprehensive enterprise Agile software delivery platform with enhanced security features and a user-friendly interface.

The financial industry is undergoing significant transformation. Regulatory requirements and accelerating digitalisation puts pressure on banks. The banking market is increasingly more competitive, and rapid technological development creates new customer expectations. The company’s Financial Services division helps clients optimise their customer experience, modernise and simplify central IT systems, or achieve greater cost efficiency through automated processes. These solutions are typically offered in a SaaS model, within a shared infrastructure, to minimise costs for the clients.

For many years, the company has deployed OpenText™ Software Delivery Management, to streamline its own development and testing processes, and to enable clients to directly report defects, change requests and future requirements. At any given time, some 100+ projects leverage OpenText Software Delivery Management. To create a continuous development and testing process, the company also uses OpenText™ Enterprise Performance Engineering and OpenText™ Functional Testing, integrated with OpenText Software Delivery Management.

This solution has served them very well, but, as the company’s System and Product Manager explains: “We wanted to move to a solution that would provide greater flexibility and scalability, both for us and our clients. We are expanding rapidly, and we felt standardising on rules instead of code would give us more efficient maintenance and enable us to process interface or query changes quickly, without the need to involve development.”

The company looked for a user-friendly solution that would empower users more. OpenText Software Delivery Management is much loved, so when OpenText introduced them to OpenText Software Delivery Management, the decision was easy. OpenText Software Delivery Management is designed to support Lean, Agile, and DevOps practices.

Details

Solution

An OpenText Software Delivery Management evaluation showed that it is designed to scale Agile processes to the enterprise; OpenText Software Delivery Management can support thousands of concurrent users with customised workspace configurations. OpenText Functional Testing and OpenText Enterprise Performance Engineering testing results are reflected in its dashboards, which makes for a seamless transition from OpenText Software Delivery Management.

New projects are configured in OpenText Software Delivery Management, while the team provide user training, both internally and to client users. The System and Product Manager is impressed with some of the value-add features in OpenText Software Delivery Management: “Because our Financial Services clients operate in a sensitive industry, we need to demonstrate customer data segregation. With OpenText Software Delivery Management, we are able to define a single OpenText Software Delivery Management project that serves 10 different banks. The individual banks all work in the same space, but their visibility is limited to their own input and reported defects. This boosts our development productivity, as our developers only need to monitor one project space, rather than 10.”

It also supports the company’s off-shore strategy. Off-shore colleagues do not have the same access privileges as its own staff, and within OpenText Software Delivery Management, access rights are easily created and maintained. Security is paramount and the ability to anonymize client data is very helpful. The company leverages Jira for Agile project management and issue tracking. Easy integration between Jira and OpenText Software Delivery Management helps close the feedback loop.

OpenText Software Delivery Management has a modern interface and a wealth of built-in reports that give a real-time status on open defects, resolution rates and individual developer’s workload. Users are given control and can easily create their own user-defined fields and special workflows, e.g. if one field is populated others appear.

Different teams, often geographically distributed, can collaborate through ChatOps with input appearing in real-time in searchable team backlogs and Agile sprints. This support a DevOps continuous assessment feedback loop to achieve consistent quality in a rapidly changing landscape.

The System and Product Manager has found the online resources an effective way to influence future product direction: “I’m a super-contributor for the OpenText Software Delivery Management Forum. Research and Development review any forum suggestions and members vote on their priority. It has been satisfying to see suggestions I made 6-9 months ago come to life within a recent OpenText Software Delivery Management version. It demonstrates that OpenText listens to its customers and wants to cultivate a partnership.”

With OpenText Software Delivery Management we have built a scalable architecture with high availability for our clients. The additional security features ensure our compliance with key industry regulations and enable us to share our resources with different clients.

System and Product Manager
Leading IT Services and Software Company

Results

A user-friendly interface gives more control to the users, so that development can focus on enhancing product quality. The OpenText Software Delivery Management implementation has also accessed Mac and Linux users, supporting cross-team collaboration.

The System and Product Manager comments: “With OpenText Software Delivery Management we have built a scalable architecture with high availability for our clients. The additional security features ensure compliance with key industry regulations and enable us to share our resources with different clients.” He concludes: “As a long-term OpenText Software Delivery Management customer, we feel OpenText brings integration opportunities with a great portfolio of development and testing solutions. We can see the progress made already and look forward to our continued partnership.”

I’m a super-contributor for the OpenText Software Delivery Management Forum. Research and Development review any forum suggestions and members vote on their priority. It has been satisfying to see suggestions I made 6-9 months ago come to life within a recent OpenText Software Delivery Management version.

System and Product Manager
Leading IT Services and Software Company

About Leading IT Services and Software Company

Leading IT Services and Software Company logo

The company’s Financial Services division helps clients optimise their customer experience, modernise and simplify central IT systems, or achieve greater cost efficiency through automated processes. These solutions are typically offered in a SaaS model, within a shared infrastructure, to minimise costs for the clients.

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