Investing in the customer experience
Over the next three years, Heeros aims to win new clients across Europe, based on stellar user experience, customer service and innovative solutions, delivered via the company’s cloud applications.
“We’ve set ourselves the target of becoming one of the top three providers of financial administration solutions in Finland—and we’ve also set our sights on further international expansion,” Liuska says. “To take the lead in our sector, it’s crucial to make invoicing seamless for our clients: whether the end user is a non-finance employee approving an invoice or a finance professional managing the overall process. We want to focus on developing our cloud-based solutions to create outstanding experiences for clients.”
Partnering with e-invoicing experts
To avoid the cost and business risk of managing its own e-invoicing network, Heeros has relied on OpenText e-invoicing services to support its offering for more than 17 years. The partnership with OpenText provides the company with ultra-reliable receipt and delivery for purchase and sales invoices 24/7, allowing Heeros to offer dependable and cost-effective financial processing to its clients, at speed and at scale.
On the purchasing side, the OpenText e-invoicing network receives invoices in multiple electronic formats, converts them into Heeros’ preferred data format and then passes them to the Heeros cloud solution for clients to approve, pay and book. On the sales side, clients create invoices in the Heeros cloud solution, which forwards them to the OpenText e-invoicing network for conversion and distribution to recipients in their required data format.
“We’ve gone through several contract renewals with OpenText, and each time they’ve outperformed all the other vendors we’ve evaluated,” Liuska says. “As well as the peace of mind that comes from rock-solid service level agreements, partnering with OpenText gives us extensive international reach. Because OpenText already maintains a vast range of e-invoicing data integrations, we can onboard clients and expand into new regions across Europe much more rapidly than if we built our own connections.”
Ensuring customer satisfaction
Today, the partnership between Heeros and OpenText is stronger than ever, and the companies work closely to deliver comprehensive e-invoicing services to clients in more than 20 countries. Each month, Heeros processes more than 400,000 invoices on behalf of 17,000 organizations.
The company can onboard most clients almost entirely automatically: businesses simply enter their details into the Heeros cloud portal and they can start sending and receiving invoices within hours. For clients with more complex requirements, OpenText provides expert consultants to help plan, design and deploy custom data maps and invoicing workflows.