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CIBC Rejuvenates Digital Collaboration

CIBC Bank USA logo

International bank integrates core business systems, serves clients with personalized experience and content management from OpenText

Everybody is using OpenText every day. It's the kind of stability and performance that we need for mission-critical applications. It's really become a core part of the fabric of the systems that we use to serve our clients in the US.

Dean Haacker, Global Technology Officer and Managing Director, CIBC Bank USA


  • Update intranet to improve information access and process efficiencies
  • Replace scanning system with a robust and scalable solution
  • Upgrade IT infrastructure for an enhanced user experience



  • Reduced cycle time, paper consumption
  • Personalized web collaboration, higher employee engagement
  • Faster response for enhanced customer service, compliance
  • Support for impressive company growth

About CIBC Bank USA

In the US, CIBC provides tailored commercial, wealth management, personal, and small business financial solutions as well as cross-border banking services to clients with North American operations. It is a 150-year-old Toronto-based, global financial institution with its US headquarters in Chicago. For more information, visit: https://us.cibc.com