County of Los Angeles, Department of Human Resources

County of Los Angeles Automates Appeals Process with OpenText

County of Los Angeles, Department of Human Resources logo

Most populous county in U.S. resolves applicant, employee protests more quickly, accurately with eAppeals system powered by OpenText

The system’s ease of use and the level of automation means the County will expend less human capital on the mundane process of the appeal and more human capital on the actual analysis and customer service of the appeal.

Murtaza Masood, Information Technology, County of Los Angeles, Department of Human Resources

Challenge

  • Time consuming, manual appeals processing
  • Security, productivity limitations
  • Costly escalation of appeals crossing 60-day threshold

Product(s)

Value

  • Improved security, transparency and collaboration for contributors
  • Increased speed of resolution
  • Reduced appeal escalation
  • Boosted employee morale and growth

About County of Los Angeles, Department of Human Resources

Los Angeles County, officially the County of Los Angeles, is the most populous county in the United States, with more than 10 million inhabitants as of 2017. The Human Resources Department is responsible for a countywide human resources program to ensure fairness and equity for employees and citizens seeking employment with the County. For more information, visit: www.hr.lacounty.gov