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Telenor

Telenor modernizes customer communication management

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OpenText Exstream boosts document production efficiency and document quality for leading telecom operator

Since we’ve started using OpenText Exstream, business users can easily create or change their own content every day. The output is more consistent and error-free and time to market is much quicker.

Piero Notaro, Business Manager Customer Communications, Telenor

Challenge

  • Customize and unify 1,500 complex customer communications a month
  • Replace old document management process, which was expensive, time consuming, and prone to error
  • Implement a quicker, more flexible system that will decrease the need for IT support

Product(s)

Value

  • Document changes that used to take hours, days or even weeks can now be achieved in minutes
  • Business users can make their own changes without having to rely on expensive IT services
  • Communications can be personalized and are more relevant, error-free, consistent, and easier to navigate
  • Corporate branding and image is consistently in line with the Telenor Design Guide with the same look and feel as web and direct mail

About Telenor

Telenor is Norway’s leading provider of fixed and mobile telephony, broadband, and data communication services for residential and business customers. With 3,066 million mobile subscriptions and 4,006 employees, it has total revenues of NOK 26,035 million (2016) and is headquartered in Fornebu, outside Oslo.