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Gore Mutual Insurance Company

Gore Mutual Creates a Digital First for Canada’s Insurance Industry

Gore Mutual Insurance Company logo

OpenText Exstream powers a digital, self-service application for provision of online policies

Launching our new uBiz service with OpenText Exstream has given us a foothold in the digital space, has enabled us to fill a gap in the market and has added a valuable new strand to our business.

Gary Anderson, Digital Project Manager, Gore Mutual Insurance Company

Challenge

  • Need a single document generation and distribution solution that would allow business units to control content and reduce paper-based processes
  • Need to replace legacy document creation system and support digital communications strategy designed to reach customers that prefer electronic communications

Product(s)

Value

  • Increased desktop sales conversions by more than 13 percent and mobile conversions by 25 percent, growing revenues by 17 percent and 16 percent respectively
  • Accelerated time to market of new services by cutting development time by 400 percent
  • Grew customer registrations by two percent on a base of two million registered customers and followers, enabling NRE to meet one of its main KPIs

About Gore Mutual Insurance Company

 

Established in 1839, Gore Mutual is Canada’s oldest federally-licensed property and casualty insurers and has twice been named the No. 1 insurance company in Ontario by Brokers