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Open Text Acquires SER eGovernment

DOMEA® Expands Public Administration Solutions Portfolio

Munich, Germany – 2003-10-28 – Open Text™ Corporation (Nasdaq: OTEX, TSX: OTC) provider of Livelink®, the leading collaboration and content management software for the global enterprise, has, effective immediately, acquired SER eGovernment Deutschland GmbH, based in Berlin, Germany as well as SER Solutions Software GmbH, based in Salzburg, Austria. The acquisition was announced today by Open Text and SER eGovernment. SER eGovernment, which specializes in process-oriented document management, is the market leader in the German-language e-government sector. SER eGovernment will be integrated into Open Text as an independent competence center. Its DOMEA® product line will continue to be developed and existing customer contracts will not be affected. With this acquisition, Open Text is expanding its solutions portfolio in public administration, as well as expanding its traditionally strong customer base (particularly in North America) in this sector, by adding numerous public authorities in Germany, Austria and Switzerland. It was agreed that the financial details of this acquisition will not be released.

"The acquisition of SER eGovernment represents a further element of our Enterprise Content Management (ECM) strategy," explained Tom Jenkins, CEO of Open Text. "ECM solutions for public authorities require profound sector and country-specific know-how. With the integration of SER eGovernment into the Open Text group, we are acquiring technology, application and project competence that we will leverage in the further profitable development of solution portfolios for public authorities. The SER eGovernment products perfectly complement our Livelink® for Government solution."

The SER eGovernment DOMEA® product suite is certified as compliant with the latest version of the German Federal Government’s DOMEA concept. “DOMEA” stands for Document Management and Electronic Archiving in an IT-supported business process and has the objective of accessing public documents throughout their lifecycle, from the initial draft stage through to audited archiving. The DOMEA concept is being developed and supervised by the German Federal Government Co-ordination and Advisory Agency for IT in the Federal Administration (KBSt), which is part of the Federal Ministry of the Interior. The certification of DOMEA-compliant solutions and the publication of the corresponding evaluation results are intended to assist federal, state and local authorities in simplifying product selection and in minimizing implementation overhead. Eight of 14 Federal Ministries are users of SER eGovernment's DOMEA® products, and another four Federal States have also concluded outline agreements. The most important Livelink® customer in the German public administration sector is the Federal Ministry of Consumer Protection, Food and Agriculture. Internationally, the U.S. Ministry of Defense, US Air Force and Navy, the United Kingdom House of Commons and CARE Canada are just some of the customers in the public administration sector who have selected “Livelink for Government”.

With the DOMEA® product line, SER eGovernment has been focusing its development since 1997 on functional compliance to the KBSt DOMEA concept requirements. The core area of the Open Text Livelink® products is the Web technology sector. The solution is based upon an application server architecture in compliance with the SAGA concept (SAGA: Standard Architecture for e-Government Application) and provides Web applications and interactive portal applications for all customer segments.

"Our union with Open Text is good news for our customers, particularly in the area of investment security. In doing this, we are extending the bandwidth of our software tools. Furthermore, we can now enlist over 300 software developers around the world in the development of our DOMEA® product suite. This was the key decision criterion in the search for a strong and reliable strategic partner," says Dietmar Grillhofer, Managing Director of SER eGovernment (future Managing Director of the eGovernment division within the Open Text group). "We are now in the position of being able to offer both authority-specific and cross-authority DOMEA® solutions more quickly, efficiently and on a sustained basis."

The proven structure and organization of SER eGovernment Deutschland GmbH, with its base in Berlin and branches in Frankfurt, Munich and Cologne/Bonn, will be incorporated completely unchanged as an independent, client-oriented eGovernment competence center within the Open Text group. The competence center will also incorporate the Austrian SER Solutions Software GmbH based in Salzburg, with a branch in Klagenfurt.

After the integration of SER eGovernment into the Open Text group, customers will benefit from the collaborative functions of the Livelink suite. The first integrated solution combines Open Text’s Livelink MeetingZone™ with DOMEA®. Livelink MeetingZone facilitates the planning and execution of Web-based virtual meetings over various locations and supports the live transmission of text, images, video and speech. Because of the integration with DOMEA®, data from processes and files will be able to be accessed online in future.

In describing the future of DOMEA® product development, Peter Melniczuk, head of eGovernment application development, said, "Open Text’s existing Web-based products enable us to enhance the further development of DOMEA® with proven and internationally distributed SAGA-compliant technologies. This means that we will be able to bring planned DOMEA® products to market at an accelerated pace, by leveraging the Web application server architecture required by the SAGA standard."

SER eGovernment Deutschland GmbH

With DOMEA®,SER eGovernment Deutschland GmbH is the leading provider in the public administration sector. At the moment, approx. 150 customers with some 40,000 workplaces in Germany, Austria and Switzerland use the DOMEA® document management and workflow management product suite. These include 8 of 14 Federal Ministries and countless state and local government authorities. The focus of SER eGovernment Deutschland GmbH is in the further development of the standard software DOMEA®, the introduction of DOMEA® in the public sector area and the implementation of eGovernment projects using the DOMEA® product suite. SER eGovernment Deutschland GmbH has exclusive worldwide product and brand rights to the DOMEA® workflow and document management system. With branch offices in Berlin, Bonn, Frankfurt, Munich and Hamburg, SER eGovernment Deutschland GmbH offers its customers all over Germany know-how and experience for the commissioning and installation of document management and workflow processing. The staff of SER eGovernment Deutschland GmbH is specialized in the particular requirements of this market segment and disposes of many years' know-how in the successful management of projects. An in-house DOMEA® Academy serves as the forum for training partners and users. Further information is available at

About Open Text

Open Text™ is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports more than 17 million seats across 13,000 deployments in 67 countries and 12 languages worldwide. For more information on Open Text, go to:

For more information, please contact

Dietmar Grillhofer
SER eGovernment Deutschland GmbH
+49 (0) 30 43 55 79 0
+49 (0) 30 43 55 79 299

Jörg Limberg
Open Text Corporation
+49 (0) 89 599 92 0
+49 (0) 821 444 80 22