Press releases

Tata Power Delhi Distribution Limited Collaborates with OpenText to Enable a Remote Workforce and Empower Consumers During the Pandemic

OpenText Documentum keeps remote workers connected to critical business content and helps drive a nearly 35 percent increase in digital payments

Waterloo, ON – 2021-02-09 –

OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced that Tata Power Delhi Distribution Limited (Tata Power-DDL), a leading power utility serving a populace of 7 million in North Delhi, India’s national capital, has implemented OpenText™ Documentum™ as part of their digital transformation journey and response to COVID-19. With help from Documentum, Tata Power-DDL was able to automate complex, information-centric processes, maintain productivity and keep critical business moving forward during the pandemic.

Tata Power-DDL is a joint venture between Tata Power, India’s largest integrated power company, and the Government of NCT of Delhi. When the pandemic struck approximately 70% of their employees shifted to remote work. The company needed to ensure employees, customers, regulators and external stakeholders retained access to mission-critical content and business processes. With Documentum, Tata Power-DDL was able to keep critical users connected and working to provide power to customers, including hospitals, essential utilities like water supply, and pharmacies and laboratories on the front lines of the pandemic.

“OpenText Documentum helped during the COVID-19 situation,” said Santadyuti Samanta, Head of IT at Tata Power Delhi Distribution Limited. “We needed to establish communication with authorities, including the Delhi government, healthcare organizations and municipal corporations, so we created workflows on top of Documentum. Access was provided to people inside and the outside of the organization. As a result, we have remained resilient, enabled our employees to work from home, and continued to deliver for our customers throughout the pandemic.”

Leveraging Documentum’s ability to integrate with key business applications, Tata Power-DDL was also able to help customers by implementing digital self-service payment options so they could easily view and pay their bills on time via the web, SMS and apps such as WhatsApp and Paytm. Samanta reported, “The result was a dramatic and lasting increase in electronic payments via mobile channels. Digital payments increased from 61% to nearly 96% during the pandemic and remained at 89% when the lockdown was lifted.”

Additionally, with Tata Power-DDL’s call centers operating at half capacity during the lockdown, digital communication channels were critical. With OpenText™ Documentum™ xCP, a case management framework that allows developers to rapidly design and deploy solutions, Tata Power-DDL built a mobile application for its employees as well as an online self-service portal for customers to help maintain customer care levels.

“Tata Power-DDL’s digital innovation journey laid a foundation that enabled them to quickly adapt and respond to their internal and external customers’ needs in a time of crisis,” said OpenText Chief Product Officer Muhi Majzoub. “We are proud to be a part of the work Tata Power-DDL is doing to help keep their people and communities connected and safe.”

To access the full customer story, please click here.

About TATA Power-DDL
TATA Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of National Capital Territory of Delhi. Tata Power-DDL distributes electricity in North Delhi and serves a populace of 7 million spread over 510 TATA Power-DDL has been a frontrunner in implementing power distribution reforms and is acknowledged for its consumer-friendly practices. Since privatization, the Aggregate Technical & Commercial (AT&C) losses in TATA Power-DDL areas have shown a record decline. Today, AT&C losses stand at sub 8% which is an unprecedented reduction of over 85% from an opening loss level of 53% in July 2002.

About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit

Connect with us:
OpenText CEO Mark Barrenechea’s blog
Twitter | LinkedIn

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2021 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners.

Further information:
Austin DeArman