OpenText™ Robotic Process Automation (RPA) provides a practical, non-invasive way to automate processes across the enterprise. Using software robots, which mimic screen-based human actions to perform everyday tasks, you can boost productivity while keeping your underlying applications and IT infrastructure intact. Robots interact with applications and systems just like people do. But – they are faster, more accurate, highly secure, and never sleep. They save time. They cut costs. And they free human employees to focus on more important things.
RPA automates processes across departments and industries. Use cases range from banking to accounting, telecom to retail, healthcare to HR, IT and more.
Tasks that are repetitive, error-prone, time-consuming, high-volume, and rules-based are ideal for RPA. Employees spend enormous amounts of time on these tasks – logging in and out of legacy and web apps; copying and pasting data; filling out forms; opening emails and attachments; moving files and folders; and preparing, manipulating, or merging data from multiple sources. Robots can perform these tasks quickly and accurately – around the clock – freeing up human employees to do higher-value work.
RPA can be tailored for an endless number of specific needs. Here are some examples of RPA use cases:
RPA consists of four logical components:
An RPA workflow may consist of both UI and API automation steps, allowing for the design of highly capable robots with advanced workflow logic for decision making, parallel processing, and error handling. RPA workflows are published to the orchestrator repository. The orchestrator assigns jobs to robots and monitors their activities.
An RPA solution with a visual low-code/no-code interface can make it possible for you to do all your work in one screen – record screen actions, drag-and-wire API and UI automation steps, and parameterize input variables. The tool can also give you the option to work with code and insert Python operations in RPA workflows.
RPA helps integrate mainframe computers with other systems to automate entire business processes. Many enterprises rely on mainframes for their core operations. One challenge they face with legacy applications is integration. Looking for modernization strategies, they are choosing to retain and transform, not to rip and replace. That's where RPA steps in. RPA extends automation to legacy interfaces with difficult or no APIs. Robust enterprise RPA solutions support mainframe and other hybrid IT environments through a range of automation technologies that include terminal emulation and connectors.
RPA uses software robots to mimic UI-based human actions. RPA orchestrates entire business processes by automating UI steps and then combining them with IT automation steps.
In contrast, traditional automation, called IT Process Automation (ITPA) or runbook automation, cannot automate human actions. This type of automation coordinates, integrates, and automates IT processes using APIs and scripts.
When do you need RPA?
Implement the following RPA best practices:
OpenText™ Operations Orchestration combines screen automation with IT operation steps to automate entire processes in a single workflow. Now you can put RPA robots to work on difficult-to-automate applications across the web, Windows, and SAP. RPA robots mimic screen-based human actions to perform repetitive tasks and automate interfaces with difficult or no APIs. They’re perfect for processes that require human intervention.