If you get this message after changing computers or network cards please contact OpenText, to have the license reassigned to the new PC.
If this is happening on the same PC, which has had no hardware changes, please check that Brava! Desktop is serialized to the MAC ID (physical address of the network card). If the MAC ID is no longer present, you will receive this error. This error indicates that the license key that you are using has a different MAC ID than the computer. It could be that when the software was installed, it registered to the wireless card, docking station NIC, or any device that was connected that had a MAC ID. If one of these devices is turned off, the software will no longer function. You can either turn that device back on or, if the device is no longer present, then we will need to reassign the license to the onboard network card, which should always be on and present.