Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Support contact information
Reach out to your specific support team below:
Prime Protect overview
Benefits
Discover the advantages of OpenText Customer Support
-
Stay current
Get the latest software updates and patches to ensure solutions never fall behind.
-
Maximize investments
Get the most out of OpenText solutions with always-on access to self-service resources and tools.
-
Get help 24/7
Rely on rapid support responses to critical and serious service issues, regardless of deployment model.
-
Manage proactively
Access additional support offerings to proactively manage solutions as organizational requirements shift.
-
Plan for the future
Easily budget and plan for updates with a 5-year support lifecycle.
Advanced Customer Support
OpenText Advanced Customer Support connects you to our top experts for proactive guidance, critical issue resolution, business continuity, optimization, and ROI.
Premium Support
Receive personalized support from a named, senior expert for faster resolution, optimized environments, and greater ROI.
Learn moreFlexible Credits
Unlock on-demand access to short-term support services like remote assistance, scheduled standby, and more by redeeming prepaid Flexible Credits.
Learn moreUltimateCare
Leverage an on-demand subscription of packaged support services designed to enhance continuity, ensure stability, and drive the success of your solution.
Read the fact sheetPriority Support
Get rapid response and expert assistance for critical and high severity issues with eight hours of scheduled standby outside of business hours.
Read the fact sheetCustomer Success
Unlock the full potential of your OpenText software investment with guided success planning and outcome tracking.
Learn more about Customer Success Enhanced Learn more about Customer Success Signature
Customer Support resources
Open a ticket through My Support
Open a ticket
