Customer support
Get access to product and service support, resources, and answers
Support contact information
Reach out to your specific support team below:
- Micro Focus
- OpenText™ Business Network Cloud
- OpenText™ Core Insight
- OpenText™ Core Legal Hold
Discover how OpenText customer support delivers peace of mind
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Keep software up to date
Stay current with the latest software updates and patches to ensure your solutions run smoothly, securely, and with the newest features.
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Maximize your investments
Get the most out of OpenText solutions with always-on access to self-service resources and tools.
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Get help 24/7
Rely on rapid support responses to critical and serious service issues, regardless of deployment model.
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Support evolving needs
Proactively manage your OpenText solutions with support offerings that help you meet changing business needs.
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Plan for the future
Budget confidently with a 5-year support lifecycle that helps you plan updates and long-term maintenance.
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Resolve issues on your own
Get 24/7 access to self-service resources so you can quickly resolve issues any time you need.
Support offerings
Find the level of coverage that best meets your organization’s needs
| Swipe to see more | Prime Protect Unlimited tech support | Priority Support Faster help for critical issues | Premium Support Dedicated support experts |
|---|---|---|---|
Service deliverables
| Prime Protect | Priority Support | Premium Support | |
|---|---|---|---|
| Unlimited technical support, 24/7/365 for P1 and P2 | |||
| Software releases and patches | |||
| 24/7 access to self-help resources on support portal | |||
| Access to community, an active community of peers | |||
| Faster response: Sev 1: 30 minutes, Sev 2: 1 hour | |||
| Route to more experienced support agents: Sev 1 and 2 | Premium support engineer | ||
| Scheduled standby (two 4-hour sessions) | Additional cost | ||
| Dedicated support engineer | Additional cost | ||
| Support account management | |||
| Proactive services | |||
Available service add-onsAdditional cost added to existing offering for each add-on.
Additional cost added to existing offering for each add-on.
| Prime Protect | Priority Support | Premium Support | |
|---|---|---|---|
Add On | |||
Add On | |||
Add On | |||
Advanced Customer Support
Customer support resources
Prime Protect
Read the fact sheetPriority Support
Read the fact sheetPremium Support
Read the fact sheetPrime Protect
Read the fact sheetPriority Support
Read the fact sheetPremium Support
Read the fact sheetMy Support forums
Learn moreDeveloper forums
Learn moreUser Groups
Learn moreEvents and webinars
Learn moreMy Support forums
Learn moreDeveloper forums
Learn moreUser Groups
Learn moreEvents and webinars
Learn moreFAQ
You can reach our support team through the support methods available for the product you’re inquiring about (i.e. via customer portal, phone, or email). Support hours and contact details are available in your support agreement.
We offer multiple support options, ranging from standard coverage to enhanced support programs, that allow your organization to extend its support coverage depending on its business needs.
Our support teams can assist with performance or usage issues, technical questions, troubleshooting, product and service guidance, and much more!
Support availability depends on your support plan and incident classification. Self-service resources, such as documentation, knowledge base articles, and community forums, are available 24/7 for most products.
Various OpenText Communities are available for you to engage in discussion forums, exchange ideas, and browse additional resources related to your inquiry.
