Solutions

Intelligent Document Processing

Maximize operational efficiency with information capture, AI, and process automation

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Overview

Intelligent document processing

As content volumes grow, the need for automated workflows has never been greater. Operational excellence and cost containment are top priorities, especially in challenging economic times. By leveraging AI and automation, organizations can take the friction out of work to improve operational efficiency and employee experiences.

OpenText™ intelligent document processing solutions seamlessly integrate information capture, AI and machine learning, and process automation to extract actionable data and accelerate downstream workflows in line-of-business applications and process automation tools.

Key benefits of intelligent document processing

Bring together content, AI, and automation to efficiently drive your organization forward with faster processes, stronger information governance, and happier customers and employees.

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  • Accelerate business processes at scale

    Prevent costly errors and delays in critical processes by automating manual work with intelligent information capture and business process automation.

  • Increase employee productivity and job satisfaction

    Simplify user experiences by automating repetitive tasks and integrating extracted data into applications that employees use on a daily basis, such as SAP® and Salesforce®.

  • Deliver streamlined, intuitive customer experiences

    Delight customers with rapid response times, sentiment-based personalized interactions, and interactions with content-rich applications fueled by accurate data.

  • Strengthen compliance and information governance

    Simplify compliance and document access—automatically classify, file, and archive documents using metadata from structured, semi-structured, and unstructured content.

  • Choose from flexible deployment options

    Accelerate access to new capabilities with scalable solutions that can run off-cloud, in a private cloud, in a hybrid environment, or within a SaaS public cloud.

  • Reduce IT burden with automation

    Free up IT resources by eliminating legacy processes that are hard to maintain, while leveraging continuous machine learning to train and improve capabilities over time.

Business impacts of intelligent document processing

  • Employee onboarding

    HR staff handle files in multiple formats. Manual onboarding processes are slow and frustrating. Digitally capture and classify new hire data to enable quick searches and automated workflows, improving employee satisfaction, and boosting productivity.
  • Procure-to-pay process automation

    Month-end closing activities must be fast and reliable. Manual invoice processing is time-consuming, error-prone, and hard to scale. Intelligent document processing helps teams spend less time on supplier payment runs and more on higher value tasks.

  • Sales-to-order process automation

    Sales reps need to focus on selling. Entering sales information and chasing down missing customer data takes too much of their valuable time. Free their time by automatically capturing, classifying, and extracting data for automated CRM workflows.
  • Enhanced customer experiences

    Consumer sectors face vast customer document volumes. Manual handling leads to errors and delays. Accelerate onboarding and enhance customer satisfaction by automating tasks and efficiently making actionable data accessible across people and systems.

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Leaders trust OpenText

See how customers are succeeding with intelligent document processing.

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Nabard logo

Government-owned bank digitally transforms with OpenText solutions, saving over 2.4 million pages of paper and reducing time to approve projects

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Solaris Bank logo

Technology company automates invoice processing with OpenText™ Core Capture for SAP® Solutions, enabling a lean AP team to serve a fast-growing client base

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MSIG Asia logo

International insurance company builds omnichannel self-service capabilities, grows business with OpenText information management platform

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Capitec logo

Award-winning South African bank automates client onboarding and banking operations with OpenText digital technologies

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Explore the components of the solution

Products

Optimize operational experiences with OpenText.

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Intelligent document processing resources

What is intelligent document processing (IDP)? 

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Continuous machine learning: Your AI edge

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OpenText named an IDP Leader in the 2023-2024 IDC MarketScape

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Intelligently automate document and data capture for Salesforce

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OpenText Productivity Solutions for SAP S/4HANA

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It’s time to modernize the public sector

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OpenText receives recognition from leading industry analyst firms

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OpenText named a Leader in the Infosource Global Capture & IDP Vendor Matrix

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