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Customer Identity Access Management

Ensure compliance, boost security, and tailor user experiences with proactive controls

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74%
of data breaches include a human element—either via error, privilege misuse, stolen credentials, or social engineering.[1]

Overview

A person working on a laptop

Organizations need to manage customer digital identities securely and ensure privacy compliance, all while delivering a superior user experience.

Customer Identity and Access Management (CIAM) solutions help enable a highly scalable, personalized, and frictionless user experience for millions of customers, while allowing organizations to reduce risk, drive new revenues, and gain a competitive edge.

Key benefits

Enhance digital interactions with effective authentication policies.

Read the CIAM position paper
  • access control icon

    Maintain access control

    Adopt a purpose-driven approach that enables you to define and limit access to information for lawful and legitimate purposes.

  • Manage lifecycle icon

    Manage the full identity lifecycle

    Operate an event-driven, fully hybrid platform for cradle-to-grave customer identity and access management.

  • adaptive access icon

    Adapt with context-based adaptive access

    Implement situationally aware, risk-based access that adjusts according to context, location, or device.

Business impacts

  • Diverse business needs

    Businesses often grapple with diverse access needs across various platforms. Fragmented authentication systems can hinder seamless access and compromise security. Consolidate access management on a unified platform.

  • User experience

    Whether interacting with the government or private business, people expect their personal information to be kept private. At the same time, they want ease of access. Enable secure and ethically managed self-service enrollment to products and services.

  • Patient records

    Healthcare providers need access to complete patient health records to deliver the appropriate care. Patients want to be sure their records will only go to those who should have it. Enable secure, need-to-know access to patient health records.

  • Family member proxy authorization

    Individuals may need access to a family member’s private information. Providing proxy authorization can create security and regulatory risks. Provide privileged access to information as needed, supported by audit and security controls.

  • Compliance and auditing

    Organizations must provide irrefutable proof of compliance to policies and standards. The sheer scale and volume of information involved makes this a daunting task. Leverage rigorous auditing and certification processes to demonstrate adherence.

Read the position paper

Leaders trust OpenText

See how customers are succeeding with Customer Identity Access Management solutions.

See more success stories
Helvetia logo

High administration costs and constantly increasing compliance requirements in the insurance industry threatened Helvetia’s competitiveness

Learn more
Medica logo

NetIQ Identity Governance automates time-consuming manual audit process, realizing substantial timesavings and enhancing security and compliance

Learn more
The Swedish Association of Local Authorities and Regions (SKL) logo

NetIQ solutions provide a secure pathway to a digital collaboration future

Learn more

Explore the components of the solution

Products

OpenText enables an efficient workforce with secure, seamless user experience and governance through a comprehensive identity and access management platform.

Professional Services

OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.

How can we help?

Footnotes

Footnotes

  1. [1] Verizon, 2023 Data Breach Investigations Report, 2023