Solutions

AI-Augmented Capture

Enhance document digitization with AI-driven automated content capture and routing

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Overview

See how AI transforms traditional capture to improve operational efficiency

Workflows rely on information contained within documents, but manually scanning, keying in and analyzing this data requires a lot of time and effort. Traditional capture technology can help, but it has limited understanding of common human grammar found in emails, attachments, notes, web activity logs and other sources of unstructured data.

AI-Augmented Capture solutions enhance traditional capture by analyzing content within the documents themselves for improved file discoverability and workflow development.

Key benefits

Impact business and achieve better results.

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  • Increase end-to-end workflow efficiency

    Leverage AI during content ingestion to seamlessly classify and route documents, spot exceptions, validate edge cases and create action items.

  • Reduce human errors and classification inconsistencies

    Apply machine learning to augment content and automate classification, entity extraction and routing, consistently and at scale, to gain institutional knowledge.

  • Protect customer satisfaction

    Eliminate process delays by instantly routing new documents to the appropriate workflow based on context and priority.

  • Improve organizational knowledge

    Accelerate the transition from paper-based tasks to automated processes to extract added value from newly captured content.

Business impacts

  • Talent retention

    Organizations invest time and money in recruitment and training. Frustrated employees leave because tedious, manual tasks slow productivity and lack organizational impact. Leverage AI-augmented capture to retain employees with higher-value tasks.
  • Onboarding customers

    Customer acquisition needs to be fast and seamless. When customer information is inaccurate, duplicative or inaccessible, organizations often lose customers. Easily manage customer information to ensure accuracy and streamline onboarding.

  • Enterprise correspondence

    Many workflows rely on customer insights contained in correspondence. Traditional capture technology is unable to understand and operationalize the natural language used in these communications. Capture information from unstructured content.
  • Asset acquisitions

    To acquire assets, organizations need to gather related documentation. Often, this content is paper-based and hard to organize, delaying acquisition. Automatically classify and locate digitized documents.

Explore the components of the solution

Products

OpenText offers a combination of products that leverage AI and automation to streamline workflows:

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

AI-Augmented Capture resources

Why intelligent classification of clinical trial data is so important

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Captiva thrives as OpenText™ Intelligent Capture

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Intelligent capture is the secret weapon life sciences companies need

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OpenText Magellan Text Mining

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OpenText Magellan BI & Reporting

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OpenText Intelligent Capture

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