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Customer communications

Deliver relevant, personalized customer communications across all channels

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Break down data and journey silos. Capture, understand, and leverage customer data for personalized journeys that bridge channels, promote next best actions, and ensure consistent, relevant experiences.

B2B, B2C, and B2E communications

Are information silos leading to duplicate efforts and missed opportunities? Unify your team with a strategic communications Center of Excellence for all audiences.

Customer journey insights

Everything you need to understand your customers is in your data—if only you can find it. Use AI to tap into insights into preferences and behaviors and uncover up- and cross-sell opportunities.

Omnichannel messaging

Don’t send emails to customers who only pay attention to texts. Start conversations and deliver messages on preferred channels, and leverage assured delivery to make sure your messages reach them.

Leaders trust OpenText

Leaders trust OpenText

See what a customer communications solution can do for your business

  • Accelerate transformation icon

    Accelerate digital transformation

    Improve customer experiences with the highest level of personalization available and optimize operations with a single integrated tool to save both time and money.

  • Unify customer communications icon

    Unify customer communications

    Eliminate silos and enable marketing, communications, and customer service to work together to deliver true omnichannel customer experiences.

  • AI icon

    Personalize communications at scale with GenAI

    Leverage the power of OpenText™ Experience Aviator to create new content and improve existing content for greater simplicity, understanding, and empathy with customers.

  • Maximize value icon

    Maximize brand value

    Provide the right content, at the right time, through the right channel to increase brand relevance, distinction, and loyalty.

  • Improve operations icon

    Improve operations

    Increase productivity with content governance and business user/marketing workflows and enhance ease of use with automation and scalability.

  • Customer experiences icon

    Deliver consistent customer experiences

    Provide fast, consistent, personal, and seamless experiences across the entire customer journey, from acquisition to retention.

Evaluate your CX strategy in minutes

Discover your organization’s standing, receive valuable resources, and get expert analysis of your survey results.

Transforming your CX is essential for future success. Our insights help you shift from CCM to CXM, incorporating AI and journey orchestration for a robust, future-ready approach. Start future-proofing your strategy today—take the CX maturity assessment as your first step.

Unlock the value of customer communications

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Great customer experiences start with exceptional customer communications. If your communications to customers aren’t highly relevant and customized to their preferences, you’re likely to lose them.

Keep customers for life with OpenText™ customer communications solutions, relied on by some of the largest enterprises worldwide. OpenText brings customer communications together with conversational messaging and journey management so you can deliver personalized, compliant communications across all channels.

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