Communications (CXM)

OpenText CX-E Voice

Enhance communications with mobility, security, customization and efficiency

Read the eBook

Overview

Learn how to add new functions to existing and future Unified Communications investments

OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.

Why choose OpenText CX-E Voice?

  • Ease cloud migration

    Integrate with both on-premises and cloud solutions to easily migrate individual elements to the cloud as dictated by business needs.

  • Microsoft Teams compatibility

    Get the only Microsoft Teams-compatible voice application that covers entire phone networks and delivers best-in-class voicemail, unified messaging, speech-enabled automated attendants and personal assistants.

  • Industry-leading interoperability

    Leverage a vendor-agnostic unified communication solution that integrates with almost any PBX, email system or contact center.

How CX-E Voice can benefit business

Discover the advantages of using CX-E Voice.

Read the overview
  • Improve customer experiences

    Increase customer satisfaction and lower response times with tools, such as speech-recognition, IVR and personalized notifications to provide better and faster support.

  • Streamline workflows

    Increase efficiency and call completion with voicemail delivery to email inboxes, transcription, and AI call routing based on location, schedule and calendar.

  • Empower remote workers

    Allow staff to work anywhere with unified messaging systems, mobile and web clients, a remote agent call center and other powerful mobility features.

  • Increase security

    Improve compliance within regulated industries, such as healthcare, education, legal, finance and government, with secure end-to-end voice messaging.

Features

  • Unified Messaging

    Ties voicemail, email and fax together in one inbox and can be further enhanced with text-to-speech, voicemail transcription and secure messaging.

  • Mobile Client

    Provides staff with a single number enabling smart call forwarding, separated business and personal communications, inbound call screening, mobile number protection and more.

  • Secure Voicemail

    Offers end-to-end voice message encryption.

  • Personal Assistant

    Offers staff speech enabled, hands-free/eyes-free access to calling, calendar, email, fax and voicemail, including an informative greeting integrated with your calendar.

  • Speech Automated Attendant

    Frees up staff with a full-featured automated attendant solution, including support for multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces and scheduled messages.

  • Call Center

    Delivers uniform call distribution (UCD), automatic call distribution (ACD), agent desktop control with screen pops, recording and reports in a tool for smaller teams.

Contact us

Take advantage of OpenText and partner services

Deployment

OpenText offers deployment choice and flexibility for CX-E Voice.

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Partners

OpenText helps customers find the right solution, the right support and the right outcome.

Training

OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with CX-E Voice

See more success stories
CDP logo

Large U.S. city government achieves mobility and ROI within one year with OpenText CX-E Voice

Learn more
CDP logo

Chicago’s premiere entertainment and expo center improves customer experiences, enhances employee mobility with OpenText CX-E Voice

Learn more
CDP logo

Top-ranked university supports 300,000 calls per month, enhances reliability and mobility with OpenText CX-E Voice

Learn more
CDP logo

Major California university deploys OpenText CX-E Voice to support 200,000 calls per week

Learn more
CDP logo

Largest tribal health organization connects 140,000+ patients to care with OpenText CX-E Voice

Learn more
CDP logo

Indiana school district serves diverse student body, increases productivity with OpenText CX-E Voice and OpenText XM Fax

Learn more

CX-E Voice resources

Announcing OpenText Experience Cloud CE 21.2

Read the blog

What’s new in CX-E Voice 20.4

Read the blog

Maximize Microsoft Teams ROI with CX-E Voice

Watch the video