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Why OpenText

OverviewWhy OpenText

OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust

Manage and connect data

Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks

AI-ready information

Get AI-ready and transform your data into structured, accessible, optimized information

Built-in security and compliance

Meet regulatory and compliance requirements and protect your information throughout its lifecycle

Why OpenText

OverviewEmpowering people

OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity

Customers

See how thousands of companies around the world are succeeding with innovative solutions from OpenText

Employees

Our people are our greatest asset; they are the life of the OpenText brand and values

Corporate Responsibility

Learn how we aspire to advance societal goals and accelerate positive change

Partners

Find a highly skilled OpenText partner with the right solution to enable digital transformation

Why OpenText

OverviewDeployment options

Explore scalable and flexible deployment options for global organizations of any size

Sovereign cloud

Local control. Global scale. Trusted AI

Private cloud

Unlock the value of the cloud while maintaining control and compliance

On-premises

Maintain full control of your data on your own infrastructure

Public cloud

Protect, scale, and use business information in your cloud of choice

Why OpenText

OverviewAviator AI

See information in new ways

OpenText™ Aviator™

AI that understands your business, your data, and your goals

OpenText™ Content Aviator™

Power work with AI content management and an intelligent AI content assistant

OpenText™ DevOps Aviator™

Enable faster app delivery, development, and automated software testing

OpenText™ Experience Aviator™

Elevate customer communications and experiences for customer success

OpenText™ Fax Aviator™

Turn every fax into instant action with AI

OpenText™ Service Management Aviator™

Empower users, service agents, and IT staff to find the answers they need

OpenText™ Trading Grid™ Aviator™

Unlock AI-powered knowledge, insights, and guided action across your supply chain

OpenText™ Aviator™ Studio

A place where you can build, deploy, and iterate on agents in your data's language

OpenText™ Aviator™ AI Services

Professional services experts who help you on your AI journey

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Products

OverviewAviator AI

See information in new ways

OpenText™ Aviator™

AI that understands your business, your data, and your goals

OpenText™ Content Aviator™

Power work with AI content management and an intelligent AI content assistant

OpenText™ DevOps Aviator™

Enable faster app delivery, development, and automated software testing

OpenText™ Experience Aviator™

Elevate customer communications and experiences for customer success

OpenText™ Fax Aviator™

Turn every fax into instant action with AI

OpenText™ Service Management Aviator™

Empower users, service agents, and IT staff to find the answers they need

OpenText™ Trading Grid™ Aviator™

Unlock AI-powered knowledge, insights, and guided action across your supply chain

OpenText™ Aviator™ Studio

A place where you can build, deploy, and iterate on agents in your data's language

OpenText™ Aviator™ AI Services

Professional services experts who help you on your AI journey

Products

OverviewBusiness Network

Connect once, reach anything with a secure B2B integration platform

Supply Chain Orchestration

B2B Integration

Secure Collaboration

Supply Chain Traceability

Supply Chain Insights

OpenText™ Trading Grid™ Command Center

Industry Applications and Services

OpenText™ Trading Grid™ Aviator™(AI)

Revolutionize connectivity across the internet of clouds

Products

OverviewContent

Reimagine knowledge with AI-ready content management solutions

Document Management

AI Content Management

Capture and Intelligent Document Processing

Process Automation

OpenText™ Process Automation

Business Integrations

Information Archiving

Industry Solutions

Information Governance

eDiscovery and Legal Solutions

OpenText™ Content Aviator™(AI)

Supercharge intelligent workspaces with AI to modernize work

Products

OverviewCybersecurity

Integrated cybersecurity solutions for enterprise protection

Application Security

Data Security

Security Operations

Identity & Access Management

Digital Forensics and Incident Response

OpenText Cybersecurity for SMBs & MSPs

Purpose built data protection and security solutions

Products

OverviewDevOps

Ship better software—faster—with AI-driven DevOps automation, testing, and quality

DevOps Platform

OpenText™ Core Software Delivery Platform

Functional Testing

PPM and Strategic Portfolio Management

OpenText™ Project and Portfolio Management

Quality Management

Performance Engineering

OpenText™ DevOps Aviator™(AI)

Elevate millions of developers with AI-powered DevOps experiences

Products

OverviewExperience and Fax

Reimagine conversations with unforgettable customer experiences

Web and Mobile Experiences

Messaging and Fax

Customer Communications

Digital Asset Management

Customer Journey and Data

OpenText™ Experience Aviator™(AI)

Transform customer communications with private generative AI

OpenText™ Fax Aviator™(AI)

Turn faxes into workflow-ready data with AI

Products

OverviewLegal Tech

Make smarter decisions with AI-powered legal software and services

OpenText™ eDiscovery

Accelerate eDiscovery with AI-driven speed and precision

OpenText™ Investigation

Optimize strategy with early case assessment and investigation tools

OpenText™ Core Insight

Get smarter eDiscovery with advanced TAR and automated document review

OpenText™ Core Legal Hold

Automate legal holds to eliminate risky and time-consuming processes

OpenText™ Legal Knowledge Management

Unlock knowledge and legal insights across content silos

Products

OverviewObservability and Service Management

Get the clarity needed to cut the cost and complexity of IT operations

Service Management

OpenText™ Service Management

Observability

AIOps

OpenText™ AI Operations Management

Automation and Vulnerability Remediation

CMDB and Asset Management

OpenText™ Service Management Aviator™(AI)

Redefine Tier 1 business support functions with self-service capabilities from private generative AI

Products

OverviewAPIs

Extend the value of your OpenText solutions by building integrations, automation and custom experiences

OpenText™ API Services

Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows

OpenText™ API Technical Documentation

Products

OverviewDevice and Data Protection

Protect what matters, recover when it counts

Enterprise Data Backup and Disaster Recovery Solutions

Hybrid Work, Email, and Team Collaboration

Unified Endpoint Management Tools

Email Archiving, E-Discovery, Data Archiving Compliance

Connectivity and Document Management

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Solutions

OverviewTrusted Data & AI

Secure information management meets trusted AI

OpenText™ Aviator™ Studio

A place where you can build, deploy, and iterate on agents in your data's language

OpenText™ Discovery

A set of tools to help ingest data and automate metadata tagging to fuel AI

OpenText™ Data Compliance

A suite of services and APIs that make governance proactive and persistent

OpenText™ Aviator™ AI Services

Professional services experts who help you on your AI journey

Solutions

OverviewInformation Reimagined

Get greater visibility and sharper insights from AI-driven information management. Ready to see how?

Knowledge reimagined

Transform daily work with enterprise content management powered by AI

Service Management reimagined

Cut the cost and complexity of IT service management, AIOps, and observability

Connections reimagined

AI-powered B2B integration for supply chain success

Conversations reimagined

Drive value, growth, and loyalty with connected customer experiences

Engineering reimagined

Agile development and software delivery? It only seems impossible

Security reimagined

Cybersecurity for the Enterprise

Decisions reimagined

Unlock insights with AI data analytics

Solutions

OverviewAviator AI

See information in new ways

OpenText™ Aviator™

AI that understands your business, your data, and your goals

OpenText™ Content Aviator™

Power work with AI content management and an intelligent AI content assistant

OpenText™ DevOps Aviator™

Enable faster app delivery, development, and automated software testing

OpenText™ Experience Aviator™

Elevate customer communications and experiences for customer success

OpenText™ Fax Aviator™

Turn every fax into instant action with AI

OpenText™ Service Management Aviator™

Empower users, service agents, and IT staff to find the answers they need

OpenText™ Trading Grid™ Aviator™

Unlock AI-powered knowledge, insights, and guided action across your supply chain

OpenText™ Aviator™ Studio

A place where you can build, deploy, and iterate on agents in your data's language

OpenText™ Aviator™ AI Services

Professional services experts who help you on your AI journey

Solutions

OverviewIndustry solutions

Improve efficiency, security, and customer satisfaction with OpenText

Energy and resources

Transform energy and resources operations with cloud, cybersecurity, and AI

Financial services

Boost customer experience, compliance, and efficiency with AI

Government

Reimagine your mission with government-secure information management

Healthcare and life sciences

Improve care delivery and patient engagement with AI-powered solutions

Legal

Modernize legal teams with automated, AI-powered legal tech solutions

Manufacturing

Modernize manufacturing operations and logistics to reduce costs and ensure compliance

Retail and consumer goods

Enhance consumer engagement with omnichannel retail solutions and AI

Solutions

OverviewSolutions for Enterprise Applications

Run processes faster and with less risk

Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP

Learn more

Connect content to business processes for better productivity and stronger governance

Learn more

Optimize Salesforce effectiveness by bringing together transactional data and unstructured content

Learn more

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Services

OverviewServices

Accelerate digital transformation with guidance from certified experts

Professional Services

Modernize your information management with certified experts

Customer Success Services

Meet business goals with expert guidance, managed services, and more

Support Services

Turn support into your strategic advantage

Managed Services

Free up your internal teams with expert IT service management

Learning Services

Discover training options to help users of all skill levels effectively adopt and use OpenText products

Services

OverviewProfessional Services

Modernize your information management with certified experts

Services

OverviewCustomer Success Services

Meet business goals with expert guidance, managed services, and more

Services

OverviewSupport Services

Turn support into your strategic advantage

Services

OverviewManaged Services

Free up your internal teams with expert IT service management

Services

OverviewLearning Services

Discover training options to help users of all skill levels effectively adopt and use OpenText products

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Partners

OverviewFind a partner

Find a highly skilled OpenText partner with the right solution to enable digital transformation

Featured Partners

Public Cloud Partners

Enterprise Application

Partners

OverviewCloud Partners

OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere

Migrate, optimize and manage information management solutions on AWS

Learn more

Optimize performance and reduce costs with applications deployed on a secure, globally scaled platform

Learn more

Accelerate migration and modernization with deployment in a highly secure and compliant public cloud

Learn more

Partners

OverviewEnterprise Application Partners

OpenText partners with top enterprise app providers to unlock unstructured content for better business insights

Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP

Learn more

Connect content to business processes for better productivity and stronger governance

Learn more

Optimize Salesforce effectiveness by bringing together transactional data and unstructured content

Learn more

Partners

OverviewPartner Solutions

Discover flexible and innovative offerings designed to add value to OpenText solutions

Partners

OverviewResources for Partners

Discover the resources available to support and grow Partner capabilities

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OverviewCustomer Support

Get expert product and service support to accelerate issue resolution and keep business flows running efficiently

OpenText Support

Advanced Customer Support

Communities

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OverviewResources

Explore detailed services and consulting presentations, briefs, documentation and other resources

Customer stories

Resource library

Events

Blogs

Communities

OpenText Navigator

Marketplace

What’s your version?

Upgrade your OpenText AI Operations Management

Keep your software current to stay secure, resilient, and maximize ROI

Dashboard view of OpenText AI Operations Management interface

Why upgrade?

Discover what's new, why it matters, and how to get started

See what’s new in the latest release of OpenText™ AI Operations Management

OpenText™ AI Operations Management keeps adding reasons to upgrade, such as the ability to host Aviator on-premises, our unified log aggregator, and improved predictive forecasting. Watch this short, recorded webinar for an overview of the latest features and capabilities in three OpenText™ AIOps and observability products—OpenText™ Core Application Observability, OpenText™ Core Infrastructure Observability, and OpenText AI Operations Management.

Speak with an expert

Maximize your investment

Take advantage of new capabilities to improve your IT operations

Move from metrics to intelligence

Find and predict performance issues before users feel the impact with AI-powered insights from the Operations Data Lake.
Cut the noise, prevent an incident

Dynamic baseline monitoring automatically adapts to changing conditions. Centralized anomaly alerting cuts third-party alert noise.
One open standard across every environment

Native OpenTelemetry spans AWS, Azure, GCP, Kubernetes, and VMware. No rewrites, no gaps as your estate keeps changing.

Get started

Explore these resources to understand the latest innovations

OpenText AI Operations Management version comparison chart

View the comparison chart

What’s new in OpenText AI Operations Management

What’s new in OpenText Operations Manager

OpenText AI Ops Observability 26.2 Release Readiness Webinar

Watch the webinar

Need more support? Contact us

Insights and resources

OpenText AI Operations Management release readiness webinars

Get answers to your questions and find out how you can start your own trial

Get answers to your questions and find out how you can start your own trial

OpenText Service Management Aviator

OpenText expands GenAI to Operations Bridge for troubleshooting assistance

How to enable Aviator in your OBM environment

OpenText expands GenAI to Operations Bridge for troubleshooting assistance

How to enable Aviator in your OBM environment

IT process automation services

Upgrade assessment

Professional services

Upgrade assessment

Professional services

Managed service provider scales with AI and machine learning

AIOps enables proactive issue resolution and better service quality

Simplified service and asset management with OpenText Service Management

Monitors 40,000 IoT devices and 150,000 metrics in real time

See more success stories

February 6, 2025

Observability vs. monitoring—what’s the difference

How is monitoring different from observability? Let’s set the record straight.

December 30, 2025

One observability

The outcome that connects total asset visibility, incident prevention, and service management.

What is observability?

What is AIOps?

What is AIOps?

Stay connected

Get the right information at the right time—every time. Explore how OpenText AI Operations Management can help your teams work smarter and keep your organization running.

Speak with an expert

How can we help?