Customer Experience AnalyticsOpenText Core Experience Insights
Gain an Information Advantage with customer journey insights
Core Experience Insights features
Core Experience Insights benefits
Utilize artificial intelligence for key analysis and insights into customer journey interactions to collect and analyze data in a central hub across marketing content, applications, channels and devices.
Visualize the customer journey
Leverage a comprehensive view of events and touchpoints to gauge campaign performance and make adjustments to meet marketing goals.
Manage the entire customer lifecycle
Manage the customer journey throughout the entire lifecycle, from engaging with the customer to buy through to driving customer retention with greater satisfaction.
Easy to deploy and use
Employ a simple process with pull-down menus, pre-populated with the data and sources being tracked by the system, to create comprehensive and successful customer journeys—without a data science degree.
Native SaaS application
Get up and running quickly with a cloud-based SaaS application.