The OpenText™ CX-E Voice solution, available on-premises or in the cloud, allows organizations to unlock a unified communications infrastructure with new functionality, such as Unified Messaging, Voicemail, Transcription, Interactive Voice Response (IVR), Call Center, a Speech-Driven Personal Assistant and Automated Attendant as well as Automated Call and Text Notifications.
With industry-leading interoperability, CX-E Voice integrates with almost any PBX (on-premises or cloud-based) and email solution. It facilitates uplifting communications to the cloud, and introduces AI-driven automation.
Offers flexible deployment and consumption
Deploys on-premises or any cloud through CAPEX for perpetual use with on-going maintenance, or OPEX for subscription managed services.
Adds artificial intelligence and hyper automation
Delivers a speech-driven personal assistant, speech-driven directory/automated attendant and automated outbound call/text notifications.
Streamlines remote and mobile communications
Leverages unified messaging technology, voicemail transcription, remote call center agents, mobile and web client technology to enable remote and mobile workforces.
Uplifts unified communication
Offers integrations with Apple, Avaya, Cisco, Google, Microsoft, Mitel, NEC, Ribbon Communications and more to easily migrate from on-premises to the cloud.
High availability and disaster recovery
Incorporates high availablity, disaster recovery and georedundancy into the solution architecture at a core level, whether on-premises or in the cloud.
Move to the cloud
Migrate to the cloud at the right pace for the organization with a solution that simultaneously works with on-premises and cloud PBX as well as email solutions.
Empower the mobile/telework office
Allow staff to work anywhere with unified messaging systems, mobile and web clients, a remote agent call center and other powerful mobility features.
Modernize business communications with speech
Improve customer experience and free up staff with automated speech capabilities and message transcription.
Increase messaging security
Improve compliance within regulated industries, such as healthcare, education, legal, finance and government, with secure end-to-end voice messaging.
Simplify messaging with single inbox delivery and increase call completion with an AI personal assistant.