Experience Cloud

OpenText Exstream

Modernize customer communications to deliver exceptional experiences

Overview

See how Exstream delivers highly personalized, engaging customer experiences

OpenText™ Exstream™ allows business users to design and deliver ultra-personalized, consistent, compliant communications to optimize customer journeys. This omnichannel Customer Communications Management (CCM) solution powers data modernization, enabling organizations to drive relevant and insightful communications across customer-preferred delivery channels and formats.

Why choose OpenText Exstream?

Enterprise-class performance

Leverage a containerized, cloud-native, microservices architecture that delivers proven, enterprise-class performance for high-volume and on-demand communications.
Comprehensive customer journey

Go beyond customer journey mapping to holistic journey management, comprehensive journey analytics, orchestration, content creation and delivery on all customer channels.

Read the overview

How OpenText Exstream can benefit business

Discover the advantages of using OpenText Exstream

Read the white paper

Personalize customer conversations

Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.
Increase customer satisfaction

Leverage known customer data to build relevance and trust from acquisition to retention.
Reduce costs

Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.
Mitigate risks

Utilize an enterprise centralized CCM solution to ensure the approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.
Maximize customer lifetime value

Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.

Features

Containerized cloud communications

Supports movement to the cloud with thin client and containerized design, author, edit and orchestration capabilities.
Support mobile customer communications

Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.
Easy content authoring

Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.
Customer engagement analytics

Allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
Simplified rationalization and migration

Eliminates content duplicates, cuts down on similar templates and simplifies migration with rationalization tools that reduce upgrade costs.
Integration everywhere

integrates with multiple application, including ERP, CRM and the OpenText Experience Cloud, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.