OpenText™ Exstream™ Customer Communications Management Software
Transform customer communications into exceptional experiences
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OpenText Exstream overview
OpenText Exstream™ is designed for omnichannel customer communication management (CCM), transforming regular customer communications into highly personalized, engaging customer experiences. Exstream leverages data and existing content within the organization to deliver communications through customers' preferred digital and print channels, screen sizes and devices.
With on-premises and cloud deployment options, Exstream scales to fit the needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.
Recognized as a leader in CCM software
OpenText™ ranks as a leader in the 2021 Aspire Leaderboard for Customer Communication
Get free premium access to the 2021 Aspire Leaderboard for Customer Communications
What is customer communications management (CCM) software?
CCM brings all customer communication under one solution for a more secure, cost-effective, efficient and reliable result. The best CCM software can be easily integrated with other powerful solutions to create a consistent, engaging customer journey and scales to fit any department or enterprise environment, speeding key business processes through easy integration with core systems.
OpenText Exstream features
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Containerized cloud communications
Move to the cloud with a new thin client and containerized design, author, edit and orchestrate capabilities.
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Mobile customer communications
Design responsive communications with outputs that scale and flow regardless of device or screen size. Import CSS directly from a design database and easily create or update rich web content.
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Business content authoring
Offer non-technical users the control to craft, edit and personalize content as well as create content and business rules without IT involvement.
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Customer engagement analytics
Track communications delivery and respond automatically to failures or bounce-backs through an unlimited number of failover channels. Consolidate visibility into delivery, tracking and response.
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Simplified rationalization and migration
Eliminate content duplicates, cut down on similar templates and simplify migration with rationalization tools, reducing upgrade costs.
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Integrated communications
Integrate with data and content from any application, including ERP and CRM tools, such as Salesforce. Create highly personalized, relevant communications delivered in customers' preferred channels.
“OpenText solutions are helping Parentia to save around 60 full-time equivalent days each year on manual document-related work, and we’re delighted with the new heights of efficiency we have reached.”
“Selecting OpenText Exstream as our single, enterprise CCM platform wasn’t just about the technology, which is extremely important. We have been impressed by the people too. The team at OpenText provides great service, delivers what we ask for and understands our needs.”
Read the customer story about NAV - Norwegian Labour and Welfare Administration
“With the solid basis and infrastructure that we now have in place, we will press ahead to move all communications to OpenText Exstream and retire our legacy systems. This alone will provide savings in ongoing support and maintenance, as well as time.”
CCM software benefits
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Personalized experiences
Tailor communications and content to deliver personalized experiences that boost customer engagement, drive revenue, and increase brand loyalty.
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Omnichannel communications
Reach customers through their preferred channels, including smartphones, social, email and SMS to increase business metrics, such as click-through rates.
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Document automation
Automate and re-purpose dynamic templates and documents to save time, money, and the need for technical resources.
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Software deployment options
Fit every need, from small, departmental projects to complex enterprise-wide deployments with on-premises, cloud or hybrid cloud deployment options.
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Risk management
Ensure the right content is available and used according to effective dates, jurisdiction, regulations, geography or other criteria.
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Maximize customer lifetime value
Uncover essential data about customer interactions throughout each touchpoint to improve future communications.
Industry tailored customer communications software
Exstream is used in various industries to deliver better customer experiences for policy holders, health plan members and other customer segments. Learn how a CCM solution can help overcome industry-specific challenges.
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OpenText™ Exstream for Insurance
Provide personalized communications, including insurance quotes, claims processing updates, policy renewals and more.
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OpenText™ Exstream for Financial Services
Deliver important banking information to customers, such as account balances, bills, statements and general banking correspondence, across multiple channels.
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OpenText™ Exstream for Healthcare
Drive personalized messages to healthcare plan members, such as EOBs, welcome kits, and correspondence about their benefits plan.
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OpenText™ Exstream for Utilities
Keep customers in the know with real-time communications about their utility bills, services and promotions.
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OpenText™ Exstream for Public Sector
Improve efficiency and cut costs with paperless communications that are tailored to preferred languages and compliant with government regulations.
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OpenText™ Exstream for Salesforce
Integrate with Salesforce CRM platform and easily access customer information to help pre-populate templates for faster delivery.
Find out more
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Offer better digital experience
Learn 5 key strategies to effectively engage with customers through personalized, multichannel communications.
Download the white paper Learn 5 key strategies to effectively engage with customers -
Choose a CCM leader
Learn why OpenText was named a CCM leader in 2020 in the IDC Marketscape CCM Report.
Get the excerpt Learn why OpenText was named a CCM leader
