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OpenText Exstream

  • Overview
  • Product Details
  • Demos
  • Customers
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OpenText Exstream allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications—delivered anytime, anywhere. The latest release, version 16.4, builds on the powerful combined “CCM Anywhere” platform released in April 2017 of Exstream and Communications Center (formerly StreamServe).

Exstream 16.4 delivers more connected customer journeys and helps business be competitive by:

  • Simplifying personalized communications driven by business users
  • Speeding time to market and reducing dependence on IT
  • Improving orchestration for automated tracking, analysis and best response to facilitate engaging conversations
  • Providing a consistent cross-channel experience with OpenText Media Management integration
  • Reducing total cost of customer communications

With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.

Watch the Exstream Video

Watch this Exstream 16.4 demo

Watch this 2 minute video to see how Exstream can help your business

OpenText Exstream enables you to create remarkable customer experiences through the design and delivery of ultra-personalized, consistent, compliant, communications – delivered anytime, anywhere. Designed for omnichannel customer communication management (CCM), Exstream leverages data and content you already have to transform typical customer communications into highly personalized, engaging customer experiences regardless of customer-preferred digital and print channels, screen sizes and devices.

The latest release includes a host of new capabilities around the following themes:

  • Authoring
    • Authoring for digital channels
    • Self-service correspondence
    • Ability to use images and rich media from Media Management integration (common CAS Brower)
  • Orchestration
    • Assured delivery of communications with OpenText Notifications
    • Better end-to-end tracking; analytics, job visualization and Email response tracking
  • Cloud editions allow for agility and full turnkey management

With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment, and our accelerator packages allow for easy integration with core systems to speed key business processes.

Integrate Anywhere: The enterprise solution for true digital transformation

  • Strongest integration with business apps and ecosystems
  • Easy integration with data and content from any application
  • Use content as it is, where it is
  • Non-disruptive transition from print to digital - reduce redundant efforts by helping companies manage print and digital together, making sure they are not disconnected

Engage Anywhere: CCM for anytime, anywhere engagement

  • Market-leading CCM solution delivers interactive and automated, unified communications
  • Supports the evolution from one-way, non-contextual communications to interactive engagements; from fixed formats to responsive displays; and from on-demand communications to real-time messaging
  • Future-proof your CCM strategy, supports tomorrow’s CCM requirements

CCM "Your Way"

  • Flexible deployments – complete CCM solution on-premises, cloud, or hybrid
  • Scale to handle small projects or complex enterprise-wide deployments
  • Enable business users to design and deliver communications without IT
  • Flexible pricing and purchasing options

Exstream release 16.4 is available stand alone or as part of the OpenText Experience Suite platform for Customer Engagement Management (CEM).

The latest release of Exstream includes a number of new features and functions to make designing and delivering ultra-customized communications easy for business users. For a first-hand look at some of the new capabiltiies, check out the following demos:

Exstream 16.2: Business Content Authoring using StoryBoard

This demo shows how easy it is for business users to change content and messages.

Required Edit Area Navigation in Empower Editor 16.2

Demonstrates how business users in the Empower Editor are now able to quickly and easily identify and navigate to areas of the communication that require updates.

Revision Tracking in Empower Editor 16.2

Demonstrates how Revision Tracking in the Empower Editor enables collaborative multi-user and workflow-based editing of interactive customer communications.

CAS and Exstream PowerDocs

Shows how resources that sit in the Common Asset Service (CAS) are used and re-used by Exstream PowerDocs.

Exstream PowerDocs SFDC Quote Word

Shows how a quote document is generated out of Salesforce including the interview mode and a Microsoft Word integration for document editing.

Exstream PowerDocs SFDC Contract DocuSign

Shows how a contract is generated out of Salesforce including the interview mode and how to electronically sign the contract using DocuSign.

For more Exstream success stories, visit the Customer Success Story portal.

AmerisourceBergen logo


We have the power and performance needed to create, render and distribute a quarter million documents into customers’ hands by the next morning.

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Product: OpenText Customer Communications Management

Acuity logo


Using OpenText, we’ve reduced the volume of forms by 28 percent, and based on business user experiences thus far, we expect annual savings of 70,000 business user hours once all of the centralized printing is complete.

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FWD Life Insurance Company (Bermuda) Limited logo

FWD Life Insurance Company (Bermuda) Limited

This has been a dream product. We save almost $1.4M per year. It helps us communicate effectively and efficiently across different markets, languages, national borders, and distribution channels. That represents a great investment for us.

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Gore Mutual Insurance Company logo

Gore Mutual Insurance Company

Launching our new uBiz service with OpenText Exstream has given us a foothold in the digital space, has enabled us to fill a gap in the market and has added a valuable new strand to our business.

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Product: OpenText Exstream

O2 Slovakia logo

O2 Slovakia

We found OpenText PowerDocs’ high performance functions and mature architecture very impressive. OpenText PowerDocs was the only solution that could meet all our business demands

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The Unum Group - Unum US logo

The Unum Group - Unum US

Using Exstream has enabled us to automate the production of 160,000 emails which were previously created manually. The return on investment is huge from a time-saving perspective for our customers.

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Product: OpenText Exstream

Colina Insurance

Find out how Colina Insurance ensures policyholders across 700 islands receive personalized communications using OpenText Exstream.