OpenText Communications (Exstream)
Transform customer communications into personalized experiences
See why OpenText is a Leader in the CCM market.Get IDC MarketScape Assessment
Overview
How OpenText Communications can benefit business
Discover the advantages of using OpenText Communications.
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Personalize customer conversations
Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.
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Improve business metrics
Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions.
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Reduce costs
Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.
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Mitigate risks
Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.
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Maximize customer lifetime value
Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.
Why OpenText Communications?
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The leading enterprise CCM application
Leverage the performance, scalability and easy integration of a leading CCM solution trusted by the largest enterprises globally.1
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Unmatched flexibility
Deploy off-cloud, in public clouds or as a managed service, fully integrate with existing customer systems of record and support all communication types and digital channels.
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Ongoing enterprise CCM innovations
Take personalization at scale to the next level with continual pragmatic innovation such as AI/ML assisted authoring, template rationalization and co-innovation with Google CDP.
Key features
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Containerized cloud communications
Supports movement to the cloud with thin client and containerized design, author, edit and orchestrate capabilities.
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Support mobile customer communications
Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.
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Easy content authoring
Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.
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Customer engagement analytics
Assured delivery allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
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Integration everywhere
Integrates with any application, including ERP, CRM and the OpenText experience platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.
Accelerate the value of OpenText Communications
Deployment
OpenText offers deployment choice and flexibility for OpenText Communications.
- Run anywhere and scale globally in the public cloud of your choiceOpenText Public Cloud (Multi-Tenant SaaS)
- Accelerate cloud strategies with OpenText cloud expertsOpenText Private Cloud (Single Tenant) on OpenText Cloud, AWS, GCP, or Azure
- Extend your teamOff Cloud, on-premises software, managed by your organization or OpenText
- Develop, connect and extend your Information Management capabilitiesAPI from OpenText Developer Cloud
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Get a trusted partner to guide your information management pathYour journey to success
- Propel your business into the future with modern solutionsNextGen Services
- Accelerate your information management journeyConsulting Services
- Unlock the full potential of your information management solutionCustomer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
- Search OpenText's Partner directoryFind a Partner
- Industry-leading organizations that enhance OpenText products and solutionsStrategic Partners
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- OpenText CommunicationsLearn more
- Meet the demands of all types of users for effective adoptionLearning Services
- Unlimited access to training with personalized tiers to fit your needsLearning Subscriptions
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and networkOpenText’s forums
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
