OpenText Exstream Customer Communications Management Software
Transform customer communications into exceptional experiences
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OpenText Exstream overview
OpenText Exstream™ is designed for omnichannel customer communication management (CCM), transforming regular customer communications into highly-personalized, engaging customer experiences. Exstream leverages data and existing content within the organization to deliver communications through customers' preferred digital and print channels, screen sizes and devices.
With on-premises and cloud deployment options, Exstream scales to fit the needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.
Recognized as a leader in CCM software
OpenText™ ranks as a leader in the 2021 Aspire Leaderboard for Customer Communication
Get free premium access to the 2021 Aspire Leaderboard for Customer Communications
What is customer communications management (CCM) software?
CCM software enables organizations to create, manage and deliver highly targeted, relevant customer communications for multiple digital and print channels, such as letters, invoices, bills, statements, and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives and seamlessly integrate with existing business applications.
What's new in OpenText Exstream
Exstream CE is optimized for highly-efficient and scalable operations, better customer engagement, increased productivity and reduced total cost of ownership (TCO).
Download the Exstream CE product overview
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Available on-premises or in users' choice of cloud -
Streamlined user experience -
Unified design, authoring, and orchestration -
Easy rationalization and migration
Exstream features
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Mobile customer communications
Design responsive communications with outputs that scale and flow regardless of device or screen size. Import CSS directly from a design database and easily create or update rich web content.
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Business content authoring
Offer non-technical users the control to craft, edit and personalize content as well as create content and business rules without IT involvement.
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Interactive editing
Leverage web-based control of interactive editing for fast, personalized, one-to-one communications.
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Customer engagement analytics
Track communications delivery and respond automatically to failures or bounce-backs through an unlimited number of failover channels. Consolidate visibility into delivery, tracking and response.
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Create dynamic and accessible PDFs
Deliver "Universally Accessible" PDFs including dynamic charts, videos, hyperlinks, and other rich elements. Build communications that comply with WCAG 2.0, Section 508, ADA, and AODA standards.
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Simplified rationalization and migration
Eliminate content duplicates, cut down on similar templates and simplify migration with rationalization tools, reducing upgrade costs.
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Integrated communications
Integrate with data and content from any application, including ERP and CRM tools, such as Salesforce. Create highly-personalized, relevant communications delivered in customers' preferred channels.
CCM software benefits
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Personalized experiences
Tailor communications and content to deliver personalized experiences that boost customer engagement, drive revenue, and increase brand loyalty.
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Omnichannel communications
Reach customers through their preferred channels, including smartphones, social, email and SMS to increase business metrics, such as click-through rates.
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Document automation
Automate and re-purpose dynamic templates and documents to save time, money, and the need for technical resources.
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Software deployment options
Fit every need, from small, departmental projects to complex enterprise-wide deployments with on-premises, cloud or hybrid cloud deployment options.
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Risk management
Ensure the right content is available and used according to effective dates, jurisdiction, regulations, geography or other criteria.
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Maximize customer lifetime value
Uncover essential data about customer interactions throughout each touchpoint to improve future communications.
Industry tailored customer communications software
Exstream is used in various industries to deliver better customer experiences for policy holders, health plan members and other customer segments. Learn how a CCM solution can help overcome industry-specific challenges.
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OpenText™ Exstream for Insurance
Provide personalized communications, including insurance quotes, claims processing updates, policy renewals and more.
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OpenText™ Exstream for Financial Services
Deliver important banking information to customers, such as account balances, bills, statements and general banking correspondence, across multiple channels.
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OpenText™ Exstream for Healthcare
Drive personalized messages to healthcare plan members, such as EOBs, welcome kits, and correspondence about their benefits plan.
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OpenText™ Exstream for Utilities
Keep customers in the know with real-time communications about their utility bills, services and promotions.
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OpenText™ Exstream for Public Sector
Improve efficiency and cut costs with paperless communications that are tailored to preferred languages and compliant with government regulations.
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OpenText™ Exstream for Salesforce
Integrate with Salesforce CRM platform and easily access customer information to help pre-populate templates for faster delivery.
Find out more
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Offer better digital experience
Learn 5 key strategies to effectively engage with customers through personalized, multichannel communications.
Download the white paper Learn 5 key strategies to effectively engage with customers -
Choose a CCM leader
Learn why OpenText was named a CCM leader in 2020 in the IDC Marketscape CCM Report.
Get the excerpt Learn why OpenText was named a CCM leader
