Using OpenText AppWorks, we now have a shorter licensing turnaround time.
In response to shifting needs, the institution combined previously separated banking and securities departments. The consolidated government entity began streamlining operations in 2012; however, to conduct licensing, the Department continued to operate multiple systems on separate platforms, incurring expenses with each. Also, since developers were not cross-trained on applications, the structure lacked back-ups when needed.
Both IT and business specialists recognized the need for change, according to their cross-agency application development director: “What we had in place was not sustainable, from a cost or management perspective,” he said. “The Banking and Securities Department secretary wanted a single system for ease of use, ease of reporting and increased manageability overall.”
Upon review, the director and other professionals tasked with application development whittled the field of options to two vendors: OpenText, a leader in enterprise information management, and another company with a strong presence in the banking industry. In conversations with his counterparts in other states using the latter vendor, he noticed a pattern: “They were having difficulties completing their services; implementations were not going well,” he noted.
In contrast, the director and his team observed positive results and reviews for OpenText installations. They worked with Virginiabased service provider Counterpoint Consulting to replace all previous platforms with OpenText AppWorks, a low-code application development solution designed to increase developer agility and deliver intuitive user experiences, among other capabilities. “With OpenText, I have everybody trained on the same platform,” he said, noting newly-developed apps support his objective for the use of technology to create efficiencies and reduce costs.
In the case of the Banking and Securities Department, licensing automation eases and expedites a process essential to consumer protection and economic growth. Rather than suffering delays in paperwork or email clogs, all licensing is now completed on a secure, digital self-service web portal powered by AppWorks.